Simisola James

Simisola James Email and Phone Number

Operations Manager | Business Relationship Manager @ Special Protection Services Limited | Driving Customer Loyalty, Boosting Revenue, Project Management, Cost Reduction, Change Management @ SPECIAL PROTECTION SERVICES LIMITED
slough, united kingdom
Simisola James's Location
Lagos State, Nigeria, Nigeria
About Simisola James

I am an operations and relationship management professional with experience in continuous improvement, performance management, business development and project management. I excel at developing and executing project plans and schedules to meet project objectives and specifications while developing technology-based solutions to streamline processes and procedures.I am an experienced real estate and business relationship manager with expertise in lease negotiation, relationship building, team collaboration, income generation, record-keeping, time management, lease renewals, compliance, and customer-landlord relationships. Strong communication and interpersonal skills with a collaborative approach to projects.In my previous role, I increased the branch's customer base by 15% through effective brand marketing strategies. As a relationship manager, I handled relationships with over 50 sales partners, resulting in a 20% revenue increase. I also initiated engagement with new sales partners, which led to a 15% increase in market share. Additionally, I coordinated day-to-day business activities, nurtured profitable relationships with corporate customers, and implemented marketing and business development strategies to drive revenue growth.In my experience, I have contributed to the following.1. Organized training workshops and seminars, reducing staff turnover rate by 20% while engaging employees.2. Increased the organization's revenue by 30% by establishing and nurturing long-term customer relationships.3. Streamlined workflow by eliminating unnecessary tasks, increasing employee work productivity by over 10%.My core competence includes:Operations Management, Strategic Planning, Project Management, Change Management, Customer Service, Project Planning Contract Negotiation, Financial Analysis, Credit Analysis, and Business Relationship Management.I possess sound analytical skills, which I deploy in decoding, visualizing, and assembling complex organizational data into smaller bits to conclude. I have also used my problem-solving skills to resolve complaints and improve customer participation and satisfaction.If you find this compelling, kindly contact me at simisolajamess@gmail.com or my LinkedIn profile.

Simisola James's Current Company Details
SPECIAL PROTECTION SERVICES LIMITED

Special Protection Services Limited

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Operations Manager | Business Relationship Manager @ Special Protection Services Limited | Driving Customer Loyalty, Boosting Revenue, Project Management, Cost Reduction, Change Management
slough, united kingdom
Employees:
20
Simisola James Work Experience Details
  • Special Protection Services Limited
    Operations | Business Relationship Manager
    Special Protection Services Limited Oct 2022 - Present
    Lagos State, Nigeria
    - Organized training workshops and seminars, reducing staff turnover rate by 20% while engaging employees.- Increased the organization's revenue by 30% by establishing and nurturing long-term customer relationships.- Resolved stakeholder complaints effectively to recapture customer loyalty and prevent loss of revenue inflow.- Managed information for multiple projects, conducted research and analysis and presented reports on findings.- Coordinated with business development and sales units to develop and implement strategies to increase profitability.- Assigned and managed loan portfolios while preparing and managing loan applications and supporting documents.- Managed 300+ staff remotely across 14 states while implementing business development and marketing strategies
  • Special Protection Services Limited
    Senior Project Manager (Real Estate)
    Special Protection Services Limited Aug 2019 - Sep 2022
    Lagos State, Nigeria
    - Successfully negotiated lease renewals with landlords, ensuring timely income generation for the organization- Developed and maintained robust records of lease payments, payment dates, and landlord interactions- Fostered strong relationships with landlords, vendors, and maintenance engineers through effective communication and interpersonal skills- Collaborated with cross-functional teams to deliver projects efficiently and meet tight deadlines- Implemented effective lease renewal programs, ensuring healthy customer-landlord relationships- Ensured compliance with legal and finance standards by carefully screening lease renewal documents- Facilitated site purchases from willing landlords and maintained integrity through counter checks of payments- Communicated with landlords regarding NCC standards for base station proximity
  • Union Bank Of Nigeria Plc
    Retail Banking | Relationship Manager
    Union Bank Of Nigeria Plc Nov 2012 - Jul 2019
    - Prepared risk assets proposals, cost benefits analyses and product presentations to prospective customers.- Coordinated with the end-users of the bank’s applications to maximize efficiencies and optimize functionality.- Increased the branch’s customer base by 5% through the development of effective brand marketing strategies.- Grew revenue by successfully onboarding new customers while retaining & expanding existing relationships.- Provided support and assistance to customers and followed up to ensure the resolution of escalated complaints.- Nurtured long-term relationships with customers, leveraging on already established trust to facilitate businesses.
  • Multimix Academy Limited
    Account Officer
    Multimix Academy Limited May 2012 - Aug 2012
    - Streamlined workflow by eliminating unnecessary tasks, increasing employee work productivity by over 10%.- Developed business solutions which enhanced customer profitability in areas of marketing and procurement.- Coordinated with the external auditors of the organizations to ensure all financial irregularities were addressed.- Maintained quality of services while monitoring relationship profitability and cross-sold the organization's products.- Utilized in-depth knowledge of products and relevant business initiatives in pulling investors to the organization.- Managed compliance and conformity in relation to data integrity and risk management in line with operation policies.
  • Pipeline And Products Marketing Company
    Secretary | Hr Office
    Pipeline And Products Marketing Company Apr 2010 - Feb 2011

Simisola James Education Details

  • Tai Solarin University Of Education
    Tai Solarin University Of Education
    Business Education (Accounting)

Frequently Asked Questions about Simisola James

What company does Simisola James work for?

Simisola James works for Special Protection Services Limited

What is Simisola James's role at the current company?

Simisola James's current role is Operations Manager | Business Relationship Manager @ Special Protection Services Limited | Driving Customer Loyalty, Boosting Revenue, Project Management, Cost Reduction, Change Management.

What schools did Simisola James attend?

Simisola James attended Tai Solarin University Of Education.

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  • Simisola James

    Customer Service And Business Relationship Specialist @ Special Protection Services | Excellent Communication Skills| Problem-Solving And Conflict Resolution| Resolving Issues With A Smile
    Lagos State, Nigeria

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