Simisola Ogunleye
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Simisola Ogunleye Email & Phone Number

Driving Customer Service and Customer Experience at Glo | Customer Success | User Experience at Globacom
Location: Lagos State, Nigeria, Nigeria 3 work roles 1 school
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Current company
Globacom
Role
Driving Customer Service and Customer Experience at Glo | Customer Success | User Experience
Location
Lagos State, Nigeria, Nigeria
Company size
4010 employees

Who is Simisola Ogunleye? Overview

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Quick answer

Simisola Ogunleye is listed as Driving Customer Service and Customer Experience at Glo | Customer Success | User Experience at Globacom, a company with 4010 employees, based in Lagos State, Nigeria, Nigeria. AeroLeads shows a matched LinkedIn profile for Simisola Ogunleye.

Simisola Ogunleye previously worked as Buisness Associate Specialist at Globacom and Customer Care Consultant - High Net Worth Individuals (HNI) at Globacom. Simisola Ogunleye holds Bachelor Of Education - Bed, History from University Of Ilorin.

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Email format at Globacom

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Globacom

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Profile bio

About Simisola Ogunleye

Simisola is a seasoned customer experience expert with over 5 years of telco experience. I currently work with a leading telecommunications provider company in Sub-Saharan Africa to drive customer success and experience.I'm skilled in identifying customer needs, resolving issues efficiently, excellent communication skill to interact with individuals at all levels with a high degree of accuracy and attention to detail and ensuring that their business goals are achieved. Committed to providing outstanding customer service and driving customer satisfaction through proactive engagement and effective problem solving.

Current workplace

Simisola Ogunleye's current company

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Globacom
Globacom
Driving Customer Service and Customer Experience at Glo | Customer Success | User Experience
nigeria
Website
gloworld.com
Employees
4010
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Company profile
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3 roles · 3 years

Simisola Ogunleye work experience

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Buisness Associate Specialist

Current
Globacom

Nigeria

  • ︎Approve and reject the sim replacements submitted via glo zones and glo agents
  • ︎Audit sim replacements that has been approved for NCC purpose
  • ︎Attend to issues escalated to emails from glo zones
  • ︎Attend to E top up related issues
2023 - Present ~3 yrs 5 mos

Customer Care Consultant - High Net Worth Individuals (Hni)

Globacom

Lagos State, Nigeria

  • ︎Provided customer feedback and suggestions to management for improvement on the quality of products and services.
  • ︎Swift escalation and resolution of issues affecting product and service delivery.
  • ︎Made regular calls to subscribers aimed at securing firsthand understanding of their issues.
  • ︎Analyzed churn reports of High net worth individuals and forward report of analysis and recommendations to management.
  • ︎Liaised with other departments to satisfy and resolve customers' needs via mails and phone calls.
Oct 2019 - Mar 2024

Customer Service Representative

Globacom

Lagos, Nigeria

  • ︎Managed and resolved customers' complaints, escalated unresolved issues and followed up for prompt resolution to ensure retention and satisfaction.
  • ︎Documented all call information after every interaction according to standard operating procedures.
  • ︎Generated revenue for the company by upselling products and services.
  • ︎Achieved approximately 97% quality and quantity performance targets.
Jun 2017 - Sep 2019
Team & coworkers

Colleagues at Globacom

Other employees you can reach at gloworld.com. View company contacts for 4010 employees →

MA Mohammed Auta Mohammed Auta Colleague at GlobacomCairo, Cairo, Egypt, Egypt View → FO Faith Oritseje Faith Oritseje Colleague at GlobacomNigeria, Nigeria View → CU Cynthia Ukatta Cynthia Ukatta Colleague at GlobacomNigeria, Nigeria View → EE Evelyn Echendu Evelyn Echendu Colleague at GlobacomLagos State, Nigeria, Nigeria View → AE Agbo Ezekiel Agbo Ezekiel Colleague at GlobacomIkpoba-Okha, Edo State, Nigeria, Nigeria View → FA Funmilayo Afolabi Funmilayo Afolabi Colleague at GlobacomIbadan North, Oyo State, Nigeria, Nigeria View → AO Akintunde Ojo Akintunde Ojo Colleague at GlobacomIlorin, Kwara State, Nigeria, Nigeria View → IE Iguehi Enakhimion Iguehi Enakhimion Colleague at GlobacomReading, England, United Kingdom, United Kingdom View → MN Moses Nwobodo Moses Nwobodo Colleague at GlobacomNigeria, Nigeria View → AA Ademola Adewumi Ademola Adewumi Colleague at GlobacomNigeria, Nigeria View →
1 education record

Simisola Ogunleye education

FAQ

Frequently asked questions about Simisola Ogunleye

Quick answers generated from the profile data available on this page.

What company does Simisola Ogunleye work for?

Simisola Ogunleye works for Globacom.

What is Simisola Ogunleye's role at Globacom?

Simisola Ogunleye is listed as Driving Customer Service and Customer Experience at Glo | Customer Success | User Experience at Globacom.

Where is Simisola Ogunleye based?

Simisola Ogunleye is based in Lagos State, Nigeria, Nigeria while working with Globacom.

What companies has Simisola Ogunleye worked for?

Simisola Ogunleye has worked for Globacom.

Who are Simisola Ogunleye's colleagues at Globacom?

Simisola Ogunleye's colleagues at Globacom include Mohammed Auta, Faith Oritseje, Cynthia Ukatta, Evelyn Echendu, and Agbo Ezekiel.

How can I contact Simisola Ogunleye?

You can use AeroLeads to view verified contact signals for Simisola Ogunleye at Globacom, including work email, phone, and LinkedIn data when available.

What schools did Simisola Ogunleye attend?

Simisola Ogunleye holds Bachelor Of Education - Bed, History from University Of Ilorin.

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