Simisola Ogunleye

Simisola Ogunleye Email and Phone Number

Driving Customer Service and Customer Experience at Glo | Customer Success | User Experience @ Globacom
nigeria
Simisola Ogunleye's Location
Lagos State, Nigeria, Nigeria
About Simisola Ogunleye

Simisola is a seasoned customer experience expert with over 5 years of telco experience. I currently work with a leading telecommunications provider company in Sub-Saharan Africa to drive customer success and experience.I'm skilled in identifying customer needs, resolving issues efficiently, excellent communication skill to interact with individuals at all levels with a high degree of accuracy and attention to detail and ensuring that their business goals are achieved. Committed to providing outstanding customer service and driving customer satisfaction through proactive engagement and effective problem solving.

Simisola Ogunleye's Current Company Details
Globacom

Globacom

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Driving Customer Service and Customer Experience at Glo | Customer Success | User Experience
nigeria
Website:
gloworld.com
Employees:
4010
Simisola Ogunleye Work Experience Details
  • Globacom
    Buisness Associate Specialist
    Globacom 2023 - Present
    Nigeria
    ▪︎Approve and reject the sim replacements submitted via glo zones and glo agents▪︎Audit sim replacements that has been approved for NCC purpose▪︎Attend to issues escalated to emails from glo zones ▪︎Attend to E top up related issues
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  • Globacom
    Customer Care Consultant - High Net Worth Individuals (Hni)
    Globacom Oct 2019 - Mar 2024
    Lagos State, Nigeria
    ▪︎Provided customer feedback and suggestions to management for improvement on the quality of products and services. ▪︎Swift escalation and resolution of issues affecting product and service delivery.▪︎Made regular calls to subscribers aimed at securing firsthand understanding of their issues. ▪︎Analyzed churn reports of High net worth individuals and forward report of analysis and recommendations to management. ▪︎Liaised with other departments to satisfy and resolve customers' needs via mails and phone calls.
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  • Globacom
    Customer Service Representative
    Globacom Jun 2017 - Sep 2019
    Lagos, Nigeria
    ▪︎Managed and resolved customers' complaints, escalated unresolved issues and followed up for prompt resolution to ensure retention and satisfaction. ▪︎Documented all call information after every interaction according to standard operating procedures. ▪︎Generated revenue for the company by upselling products and services.▪︎Achieved approximately 97% quality and quantity performance targets.
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Simisola Ogunleye Education Details

Frequently Asked Questions about Simisola Ogunleye

What company does Simisola Ogunleye work for?

Simisola Ogunleye works for Globacom

What is Simisola Ogunleye's role at the current company?

Simisola Ogunleye's current role is Driving Customer Service and Customer Experience at Glo | Customer Success | User Experience.

What schools did Simisola Ogunleye attend?

Simisola Ogunleye attended University Of Ilorin.

Who are Simisola Ogunleye's colleagues?

Simisola Ogunleye's colleagues are Abolaji Gbindinninuola, Adedeji Adeyinka, Mayowa Oluwatimilehin, Williams Oseni, Adewunmi Adeniji, Sa'ad Yahya, Ocheme Friday.

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