Simran Kaur Email & Phone Number

Wheelers Hill, Vic, Au

Nunawading, Victoria, Australia

Melbourne, Victoria, Australia

Identified the appropriate project management and procurement approach to deliveroptimal outcomes and cost effective delivery for the business. Delivery of Major SaaS Rollout Projects on time and budget while contributing to a continuous improvement culture.Undertook the role of Service Delivery Manager for a large Australian University for their CMS Operations and built and maintained effective relationships with their key stakeholder groups.In my capcity as a SDM, I have… Show more Identified the appropriate project management and procurement approach to deliveroptimal outcomes and cost effective delivery for the business. Delivery of Major SaaS Rollout Projects on time and budget while contributing to a continuous improvement culture.Undertook the role of Service Delivery Manager for a large Australian University for their CMS Operations and built and maintained effective relationships with their key stakeholder groups.In my capcity as a SDM, I have delivered a range of CMS enhancements and upgrades to HE and VE Universities within budget, on time and scope. Show less

Melbourne, Victoria, Australia

Developed a conceptual design and architectural concept for a new service for the company’s SaaS offering.- Undertook market research to investigate product feature sets for similar OTS products, with the view to conduct gap analysis in current offerings and to identify and articulate product enhancements.- Facilitated various journey map workshop with stakeholders to identify personas, system touchpoints, gaps in technology, potential enhancements to existing offerings, integration… Show more Developed a conceptual design and architectural concept for a new service for the company’s SaaS offering.- Undertook market research to investigate product feature sets for similar OTS products, with the view to conduct gap analysis in current offerings and to identify and articulate product enhancements.- Facilitated various journey map workshop with stakeholders to identify personas, system touchpoints, gaps in technology, potential enhancements to existing offerings, integration requirements and UI/UX design inputs. Translated these into user stories under new themes and epics, using tools such as Jira and Confluence.- Worked with technical development teams onshore and offshore, estimate development effort and negotiated with other stream leads to prioritise feature delivery. - Facilitated better ‘ways of working’ by taking ownership of designing product user guides and redesigned Confluence pages to facilitate knowledge transfer within new and existing team members. Show less

Melbourne, Victoria, Australia

Developed and delivered a strategic roadmap and technical solutions analysis for streamlining access to curriculum based information across all faculties. The end objective was to enable automated timesheet generation for sessional staff - resulting in savings of multi-million dollars and compliance reputation.- Facilitated requirements gathering workshops with ten faculties and service owners. Captured these as user stories using personas and enabling feature sets. - Maintained a… Show more Developed and delivered a strategic roadmap and technical solutions analysis for streamlining access to curriculum based information across all faculties. The end objective was to enable automated timesheet generation for sessional staff - resulting in savings of multi-million dollars and compliance reputation.- Facilitated requirements gathering workshops with ten faculties and service owners. Captured these as user stories using personas and enabling feature sets. - Maintained a prioritised backlog of features for development;- Owned current state analysis and developed future state system designs, that eventuated in decommissioning Monash’s system that generates unit guides. - Acted as the liaison point for product, technical (integration and development teams), vendors, service, HR business owners to understand, capture and disseminate relevant information for solutions development.- Undertook lead engagement with internal and external parties (vendors); stepped up negotiations and conflict resolution to avoid irreversible delays in delivery timelines.- Facilitated Agile ceremonies such as daily stand ups, sprint planning, PI planning, story times, showcases and retrospectives. Used tools such as Jira, Confluence, Trello, Lucidchart, Miro, Ideaboardz and Sharepoint. - Mentored junior and new team members by providing relevant project context to enable efficient and qualitative discussions - Stepped into Lead Change and Communications role and developed various artefacts, aimed at multiple end users (technical, service and business) to understand the change strategy. Show less

Melbourne, Victoria, Australia

- Delivered a customised capability for the ‘submission of an online application by an international student’ on the Salesforce platform.- Conducted workshops with stakeholders to understand as-is and to-be states and represented findings using Investment Logic Maps, Situational Analysis diagrams and Persona definitions.- Worked 1:1 with a Salesforce developer to build forms and integration checkpoints to ensure current APIs were ingesting data as per design.

Melbourne, Victoria, Australia

- Delivered initiatives using traditional and agile project management methodologies. - Mentored Junior Project managers, overseeing the delivery, stakeholder management and transition into Operations domain.- Managed the financial and delivery aspects of various projects and Programs, delivering from bespoke educational enhancements to wide scale technical roll out of initiatives.

- Lead a team of twelve Senior Business Analysts across the Education and Research domains- Conceptualised and built an Agile Centre of Excellence, to encourage BAs to adopt agile ways of working.- Responsible for and maintained constructive professional relationships with Domain leads across Education and Research to ensure a pipeline of delivery was triaged, prioritised and managed- Facilitated strategy discussions, negotiated with other domains to manage an effective delivery… Show more - Lead a team of twelve Senior Business Analysts across the Education and Research domains- Conceptualised and built an Agile Centre of Excellence, to encourage BAs to adopt agile ways of working.- Responsible for and maintained constructive professional relationships with Domain leads across Education and Research to ensure a pipeline of delivery was triaged, prioritised and managed- Facilitated strategy discussions, negotiated with other domains to manage an effective delivery pipeline in an environment of limited resources and organisational transition- Facilitated the development of the University’s IT enabling plan and partnered with Monash eResearch Centre in deploying multiple successful technological initiatives for their researchers. Show less

- Engaged with all ten faculties at Monash to capture requirements in their migration from Lotus Notes Email Platform to the Education Google Apps suite of products for all local and international campuses.- As the sole liaison officer for various faculties into eSolutions’ deployment of Google Apps – undertook requirements gathering, as-is and to-be states, worked with technical migration teams and ensured the project completed earlier than anticipated (within 8 months of a 1.5 year… Show more - Engaged with all ten faculties at Monash to capture requirements in their migration from Lotus Notes Email Platform to the Education Google Apps suite of products for all local and international campuses.- As the sole liaison officer for various faculties into eSolutions’ deployment of Google Apps – undertook requirements gathering, as-is and to-be states, worked with technical migration teams and ensured the project completed earlier than anticipated (within 8 months of a 1.5 year program). Show less

- Worked on the 833 Relocation Project, collaborating with ANZ business areas to relocate to a new headquarters. - Contributed to the Sourcing Transformation Project by maintaining a base-lining registry, assisting in developing Opportunity Packs, and managing UAT across multiple locations.- Embarked on the 2007 IT Graduate Program, gaining experience in the Mainframe Automation team, Personal Risk Assessment team, and Strategy and Planning.

- Provided back office operations support for Third Party Mortgage Team.

- Managed quality control for telemarketing calls, selling insurance products from various clients.

Postgraduate Diploma, Information Business Systems

Master'S Degree, Enterprise Resource Planning Systems, Distinction

Master'S Degree, Economics, B

Bachelor'S Degree, Commerce, A