Simon Leung Email & Phone Number

Toronto, Ontario, Canada

● Strong multitasking skills and strong communicator with continual emphasis on detailed, concise instructions when directing visitors, resulting in reported satisfied and streamlined information desk service for 2 years• Responsible for maintaining composure under pressure during first contact and assistance in immediate response to patients’ emergencies and mitigating high traffic from site of emergency, resulting in creating a safe space for medical teams to perform immediate urgent care and reinforcing UHN’s value of patient-visitor safety• Responsible for maintaining updated electronic records management and completing cross-functional roles including payroll, inventory, and collaborating with various departments to address technical challenges relevant to patients’ admission.● Recognized for my professionalism, abilities to build rapport with clients (patients), and acting with integrity and transparency regarding discussions of accommodation preferences and the terms and conditions with consideration of the patient's best interest

Toronto, Ontario, Canada

• Responsible for supervision of weekend screening team and managing the provisions of PPE, equipment, and disinfecting toolkits for daily screening operations including set up, take down, and effectively performing individualized symptoms, vaccine, and timed visitation checks with emphasis on • Collaborating with diverse teams to coordinate tasks including handling the flow of screening operations and in-patient visitations, sanitization of high touch and high traffic areas, and updating the public of departmental protocols• Lead by example with a calm demeanour when handling distressed visitors and responding to difficult situations with sensitivity.• Streamlined the flow of screening and checks, hospital visitation, and reinforcing the disinfecting standard; minimizing COVID exposure to frontline workers, visitors, and in-patients by 10%

Canada

• Attended team and project meetings with stakeholders, and coordinated follow up meetings to identify issues and prioritize changes to proof of concept • Demonstrated independent work and adaptability with Microsoft Office Environment to complete and present work to team and stakeholders, resulting in an increased understanding of their customer’s opportunity cycle

Toronto, Ontario, Canada

• Provided enjoyable customer service by ensuring timely food delivery, meeting client needs resulting in raising new customer retention rates by 10%• Planned and implemented several small projects up to 24 hours in advance, resulting in a 10% increase in efficiency amongst staff members over the course of their work day• Exceeded expectations as a server to reduce team stress with phone reservations and stocking essentials, which resulted in maintaining flow of restaurant service

Toronto, Canada Area

• Cross-cultural communication and collaboration with diverse dining team members to maintain quality in customer satisfaction while meeting timely delivery of high volumes of orders to dine-in customers, take-out services, large parties and catered events, and third-party food ordering platforms• Conducted cashier transactions and phone catering order operations while offering resolutions to customer complaints, investigated and communicated with third-party platform vendors to resolve technical incoming order issues, and escalated issues to management to meet customer demand and maintain customer retention • Monitored and maintained cleanliness of all surfaces, equipment, dining area, and high traffic areas to restaurant quality sanitation standards and supported the team by taking on various related physically demanding duties to maintain the flow of customer service and restaurant operations, including set up and take down preparations for dining service, supplies and ingredient restocking, and bar services

Ontario Graduate Certificate, Financial Planning And Services

Junior Security And Qa Analyst

14 weeks of intensive virtual training on the fundamentals of cybersecurity, quality assurance, and project management essentials..

Bachelor Of Science - Bs, Kinesiology And Exercise Science