- Managing and creating posts for web blog.- Create content marketing campaigns to drive leads and subscribers Use SEO best practices to generate traffic to the web site- Regularly produce various content types, including blogs, email and social media posts- Actively manage and promote blog, and pitch articles to relevant third-party platforms- Edit content produced by other members of the team- Analyze content marketing metrics and makes changes as needed- Collaborate with other third parties to create innovative content ideas

Worked in Mobile Exchange, CMTS, Chandigarh, India.Responsibilities: ● Order Management - Resolution of the committed pending orders related with postpaid, prepaid and MNP related committed orders.● Management of LAN Network - Maintenance of LAN Network in Telephone Exchange Building, Keeping records of IP Addresses. ● Generation and Analysis of Fraud Management and Control Centre (FMCC) reports - Generation and Analysis of Subscribers related reports and resolution in coordination with Nodal Centre and custodians of various nodes. ● Resolution of Computer and network related problems - Resolution of Computer, network related problems. ● Resolution of O&M related problems of all SSAs - Resolution of complaints related to O&M of all SSAs booked on BMC remedy circle in coordination of Nodal Centre. ● Resolution of faulty CDR issues - Resolution of faulty CDRs of GSM Subscribers of all SSAs in coordination with SSA CCN staff

Worked in Mobile Exchange, CMTS, Chandigarh, India.Responsibilities: ● Handling of Mobile Subscriber complaints and resolving them.● Receiving and solving complaints directly from subscriber and from different Nodal offices of various SSA under Punjab Circle.● Complaint regarding IVR, O/G and I/C Barring, SMS problems, SIM, IMSI.● Report Generation for Sparsh BPO Services Ltd.● Provision of Call History for Mobile subscribers.● Voucher related Problems like providing magic code, Solution of IMSI and SIM related problems.● Inventory record for Mobile exchange, and issuing material to various Installation location under Punjab SSA.● Provisioning of 10 Paisa facility to Cellone and Excel subscribers.● Receiving of complaints regarding HLR, NSS, IN, MSC, VAS, Nodal Centre through mails and forwarding them to respective Nodes.● Receiving the Feedback from various Nodes and replying to SSA.● Report formation for complaints received and resolved in our unit on daily basis.Worked in E-10 B Exchange, Patel Nagar Exchange, Dehradun, India.Responsibilities: ● Responsible for creation and closure of subscriber for Land line subscribers.● Providing various services as demanded by Subscribers and updating them on Dotsoft Intranet.● Preparing of daily report of E-10 B Subscribers.● Preparation of OMC records on monthly basis.● Correction of Subscriber faults related to MDF and NE mismatch.● Preparation of monthly files of subscriber’s call details as loaded from OMC room.● Providing Call details of Subscriber for various complaints received.● Periodic Maintenance of alarm systems and checking of Racks and their functionality.

Worked in Human Resource Department, Dehradun, India.Responsibilities: ● Employee self-service (Promotion, Transfer, HR Management) related work of all employees.● Restructuring of structure of corporation ● Correspondence to various departments.● Training related work like nomination of employees for training in various institute.