Stefan Immich Email & Phone Number

Schuttrange, Lu

Munsbach, Lu

As Chief Operation Officer (COO) I am responsible for all our customers and projects including activities of product management, partner management, delivery and support; incl. all national and international markets. Additionaly I support high quality sales of our existing product/solution to generate leads and new revenue in exiting markets. The main focus is included implementation of multiple IFRS, Basel II & III (credit risk, market risk, liquidity risk), regulatory reporting (EBA, FINREP, COREP, UAE, etc.), Liquidity (liquidity gap analysis) and ALM (interest gap analysis) projects in parallel.

Munsbach, Lu

As Executive Vice President of Professional Service, I am responsible for the successful delivery and implementation of multiple IFRS, Basel II & III (credit risk, market risk, liquidity risk), regulatory reporting (EBA, FINREP, COREP, UAE, etc.), Liquidity (liquidity gap analysis) and ALM (interest gap analysis) projects in parallel. The main range of my responsibilities includes:- I am in charge of managing project budget (including gross margin calculation), project estimation, project planning and resource allocation in multicultural teams- I supporting the sales department during acquisition phases and contract negotiations- I am part of the steering community together with senior management and/or board members from the customer side to deal with delays, issues, project risks and cost overruns which are defined by project milestones- I develop strong relationships with customers' and partners' senior management

Munsbach, Lu

As Head of Customer Care, I am responsible for the fulfilment of maintenance contracts for all FERNBACH Software customers. Customer Care is an integral part of the service operation lifecycle, assigned the task of managing all service requests and keeping customers informed of progress. Customer satisfaction is the goal. The main range of my responsibilities includes:- Negotiation contracts and budgets with customers and third-party product providers- Leadership of a multicultural team of experts bringing together all skills necessary to ensure optimum service for the customers- I am in charge of managing maintenance budgets, human and material resources, maintenance contracts and invoices regarding all support services- I am in charge of license management of licensed software on the customer side- I develop strong relationships with customers' and partners' senior management

Munsbach, Lu

As Head of the Service Desk, I was responsible for first and second level support for all FERNBACH's IFRS customers. This Service Desk streamlined communication channels with a multicultural team of experts as the single point of contact for all customer requests. The main range of my responsibilities included:- I was responsible for all software deliveries (hotfixes, service packs and releases) during the maintenance period- I was in charge of assistance for the partner in resolving any issues concerning the licensed software- I was in charge of guidance in the smooth operation of the licensed software at customers' sites

Munsbach, Lu

As interim Head of Marketing, I was responsible for setting up the whole infrastructure for the new web presence of our company. In direct collaboration with the CEO of FERNBACH Software, the main range of my responsibilities included:- I managed an internal development team to set up the new content management system- I defined and implemented strategies in accordance with the CEO of FERNBACH Software - I was in charge of writing, translating and maintaining the content of the new web presence

Munsbach, Lu

As member of the consulting team, I implemented the customised FERNBACH lending solution on customers' environments together with the customer teams. The main range of my responsibilities included:- I analysed customers' business requirements and wrote system specifications- I also supported the analysis and development of new customer requirements- I tested and provided guidelines and manuals for customers

Munsbach, Lu

As member of the product management team, I was responsible for the Application Administration Workbench (AAW). This was the central customising application for the IFRS solution of FERNBACH Software. The main range of my responsibilities included:- I managed an internal development team to maintain this application- I coordinated all change requirements from all customers of the Application Administration Workbench including project and time planning, resource planning and creation of a product roadmap- I tested and provided guidelines and manuals for customers

Main focus: Web publishing, Hardware and Software solutions, Network and Telecommunication servicesWebsite: http://www.simmichswebdesign.de- ancillary trade, to provide solutions for friends and acquaintances

As technical project manager of the KPS (KIO Product-Data Server) project, I was responsible for the development and maintenance of the corresponding application. This application was the central platform for delivering all information of Deutsch Telekom products to process these products from sales in the T-punk shop to the end customer. The main range of my responsibilities included:- I managed an internal development team to provide the required changes - I was in charge of managing budgets, human and material resources- I was in charge of guidance in the smooth operation of the software

As member of the consulting team, I advised and supported customers in their daily business. During this time, I was the single point of contact and the stand-in on the customer side regarding all questions of product configuration. The main range of my responsibilities included:- I maintained and tested the product configuration to process the requested products over the heterogeneous IT landscape of Deutsche Telekom - I advised and supported customers' business departments regarding all technical questions to safeguard the processing from interference- I developed a user interface with automatic verifications to maintain the configuration more easily and efficiently