Simmone Eletr Email & Phone Number

Cairns, Queensland, Australia

Create an environment for the children to enjoy their Lunch breaks with enjoyable healthy food. Establish and manage Menus and Functions throughout the school. Organising food prep and work assignments, Setting high level of customer satisfaction.Key Contributions:• Improved Student experience with customer service and giving them excellent communication• Dealing with Suppliers to get the orders in at the right times• Working with heads of departments for School functions throughout the year.Helping out with the Uniform shop with inventory and sales

Hayman Island, Queensland, Australia

While serving as a Boutique Retail Café Manager / Supervisor at Hayman Island Resort, I established and managed complete boutique from scratch by developing and implementing robust business strategies in collaboration with team members. I administered hospitality and retail functions by scheduling work assignments, setting priorities, and directing work of subordinate employees. I resolved customer complaints and queries in a timely manner to ensure high level of customer satisfaction. I evaluated and verified employee performance through the review of completed work assignments and work techniques. I led and mentored cross-functional teams, evaluated employee performance, assessed training requirements, and conducted training sessions to improve productivity and efficiency. I procured superior-quality inventory within competitive price by fostering professional working relationships with key suppliers.Related Skills: Employee Training and Development, Business Development and Management, Hospitality and Retail Functions Management, Customer Experience Management, Stock Procurement and Control, Change Management

Cairns, Queensland, Australia

Formulated effective sales and marketing initiatives for eight properties to drive significant growth of business volume and profitability norms.Cultivated productive relationships with prospective and existing customers by understanding and addressing individual concerns / needs. Implemented customer service standards to build positive rapport with clients and expand customer base.Key Contribution:* Improved guest service experience and retention by dealing with guests’ issues and enquiries in a professional manner through excellent communication skills.

Phan Thiet City Vietnam

Diploma of Management

Cairns, Queensland, Australia

While serving as a Guest Service Manager at Bedarra Island Resort, I recruited, supervised, and coached team members on effective client dealing and communication, retail operations administration, inventory control, and relationships building. I oversaw day-to-day restaurant functions, including wedding / event organisation, payment handling, stock ordering, and payroll processing. I designed and implemented SOPs to ensure smooth execution of restaurant operations and drive maximum operational efficiency. I maximised customer satisfaction and ensured repeat business by improving customer service delivery processes.Related Skills: Team building and Leadership, Customer Service Management, Retail Operations Management, Inventory Management, Client Relationships Building, Event Planning and Organisation, Process Improvement

Cairn - Darwin - Broome

Great Barrier Reef - Australia

Sailing Miami Usa To East & West Caribbean

Great Barrier Reef - Cairns Queensland

Perth, Australia

Darwin, Australia

Broome - Australia

Alice Springs - Australia

Adelaide, Australia

Adelaide City

Adelaide, Australia

Diploma Of Management

Child Care Level 3

Coxswain

Dive Master

Customer Relationship Management

Cert 2 Senior First Aid

Train The Trainer

Cert 3 Hospitality Management - Food & Beverage

Follow Health, Saftey & Security Procedures, Follow Workplace Hygiene Procedures

Trade Qualified Cabinet Maker, Construction Trades

Hsc, Year 12