Design and implement the strategic approach of recruitment for the Circle of Care brand. Targeting 3 major disciplines, Physical Therapy, Occupational Therapy, and Speech Language Pathology.

Oversaw employee relations, engagement, and recognition initiatives for the enterprise.

Oversee federally contracted site and assist with all Human Resources functions within. Created and executed a mass hiring plan for targeted case management positions, as well as manage the onboarding process and FCE benefit enrollment. Conducted background clearances and orchestrated new hire orientations. Developed recruitment plans to assist with challenging vacancies. Worked with department leadership towards employee development and advised on employee relations matters. Coordinated with leadership and recruitment sites such as LinkedIn and Indeed to form a working relationship and initiate site recruitment presence on behalf of Endeavors.

Develop and lead a team of Event Specialist. Coordinate between departments for all event needs. Design, coordinate and lead all consumer and private events. Assist with design and approval for graphic and printed sign development. Assist with the management of all Social Media Channels. Provide oversight and feedback on different directions, as well as campaign suggestions. Support PR department by coordinating press conferences and VIP events. Relaunched the social influencer group, "Zoo Troop" in efforts to grow exposure in multiple demographics.

Meet with clients to outline event details, expectations and coordinate day of responsibilities. Review contracts for accuracy in billing and catering commitment. Coordinate with multiple departments in the planning and execution of private events. Assist with the production and execution of consumer events such as Zoo-La-La, Jungle Boogie Nights and Zoo Boo!. Entering the unstable present times of the Covid-19 pandemic, I have assisted the zoo by providing revenue generating ideas such as the “Drive Thru Zoo” concept. Drive Thru Zoo enabled guests to enter our gates in a safe enclosed manner, while providing the business with a secure revenue stream and opportunity for furloughed employees to return. Throughout this time I have continued to support in various roles by creating social media content, rejuvenating our YouTube presence and preparing the channel for a monetization review, leading a company wide software rollout, and assist with public relations task.

Manage staff of 6 by maintaining a visible presence to handle applicant and systems concerns as well as ensuring consistency and quality throughout the hiring process. Work closely with department hiring managers to screen applicants, coordinate all admin and supervisory job postings and schedule interviews. Assist with coordinating mass hiring process for all entry level positions throughout the park with Observational Interviews. Assisted in maintaining department budget, along with purchasing for our needs, including office supplies, two office remodels, and all recruitment necessities. Oversee recruitment events. Ensuring our presence and brand are represented well. Along with refreshing our recruitment appearance with new table set up and brochure design. Assisted in planning and execution of Howl-O-Scream job recruitment event, to include radio promotion, social media presence and on scene interview/hiring.

Supervised staff of over 60 by maintaining a visible presence to handle customer concerns and oversee the operation department’s process. Create and enforce training program that ensures our guest experience exceptional guest service. Assist with developing labor and expense budgets, along with monitoring the efficiencies of our process. Develop multiple line schedules to ensure minimal and effective staffing throughout each phase of the year. Select, hire and develop ideal candidates for entry level management positions. Nourish my ambassador and leadership staff through positive reinforcement, and constructive criticism, in efforts to develop their career and leadership experience. Work closely between animal trainers, education staff and our higher leadership structure. Maintain a cash handling controlled environment, along with training cash handling skills. Created a variety of tools to ensure smooth operations for Discovery Point including a Microsoft Share Point, procedural documents, and survey style check list.

Meet with clients to outline package options, determine event budgets and gain insight into the customer’s vision for his/her event. Effectively organize events by creating itineraries, outlining visual details and coordinating all aspects of the event from beginning to end. Network with a variety of vendors to fulfill customer requests. Manage day-of operations for the event from beginning to end by coordinating with all vendors and providing additional services as needed.

Provide excellent customer service by assisting transient and business group reservations, while ensuring contracted needs continue to be fulfilled. Working with a team towards the common goal of customer satisfaction by ensuring meeting planners are satisfied with the provided block of rooms, rates and reservation method.

Provide excellent customer service by assisting customers in suggesting local cuisine and activities throughout San Antonio. Responsible for initial greetings of guest entering, while distributing welcoming gifts. Working with a team towards the common goal of customer satisfaction including fulfilling guest amenity and recreational activity request, and providing additional services needed.

Supervised staff of 30 by maintaining a visible presence to handle customer concerns and oversee the guest arrival/turnstile process. Maintained an attendance and break schedule for a staff of 30. Used Microsoft, Market Place Register and SkiData to ensure the seamless operation of the guest arrival department. Completed sales transactions for season passes, day tickets and all other reservations. Created a variety of tools to ensure smooth operations for Aquatica including a Microsoft Share Point, procedural documents, and a capacity plan. Trained new employees and coached existing staff on cash handling procedures and customer interactions. Contributed to company marketing initiatives by providing photography for the website and writing entries for the company blog. Assisted in other areas as needed including rides and water safety.