Spencer S. Email & Phone Number

Raleigh, North Carolina, United States

Information Security & Data Management

Santa Monica, California, United States

As a Category Manager for IT Infrastructure spend at Activision Blizzard King (a Microsoft company), I was directly responsible for managing sourcing and contractual negotiations for Telecom, Hardware and Datacenter Services. Unfortunately, my role was impacted by Microsoft’s reduction in force (RiF), not by performance.- Owned ~150 annual renewals, 20-30 new spend/RFx contracts per year (forecast of 10-15 contracts per month)- Assigned category of $150M in spend, with $50M addressable annually - $3.8M YTD savings impact (7.6% of addressable)- Implemented a consolidated IT Hardware catalog to streamline tech Hardware sourcing from 30+ resellers to a centralized partner- Created time-savings for my team by leading multiple process-improvement initiatives for workload management, contract database and savings reporting tools- Negotiated strategic renewals with primary infrastructure partners (Lumen, AT&T, Crown Castle, Zayo, Zoom, HP, Dell, Cisco)- Skilled negotiator for net-new purchases in the datacenter & infrastructure space

King Of Prussia, Pennsylvania, United States

UGI is a Pennsylvania-based utility company that supplies natural gas and propane products to residential and commercial customers with an annual revenue of $7.3B and ~10,000 employees globally. On a regular basis, my role directly interacted with the C-Suite of leaders at the organization, partnering with them to drive the IT strategy throughout the business via sourcing and procurement of technology solutions. - $170M category spend, ~$50M annual addressable- Accomplished $9.2M savings first year, forecasted $6M savings in flight for subsequent fiscal year- Promoted to Sourcing Manager, IT role after 14 months in previous category specialist role- Responsible for 200+ IT contracts annually, spanning 175+ vendors- Direct manager to IT category management team- Designed and owned the IT Category development and objectives across the enterprise- Drove business strategy through RFx events, direct negotiation and renewals, and ensured stakeholder alignment with clearly defined and measurable metrics to confirm success- Experience across all of Information Technology subcategories: Software: SaaS, perpetual, and cloud Hardware: Datacenter, client and peripherals Telecom: circuits, cross-connects, wireless and diverse path Cloud/hosting: Azure, AWS and virtualization services

King Of Prussia, Pennsylvania, United States

- Reported to the Directory of Category Management- Executed the RFx process, contract negotiations, contracting and supplier performance processes for all UGI Corporation domestic business units (4 businesses across 700+ locations).- Actively managed and organized the IT category with an annual spend of $170M ranging from software, hardware, telecom, and datacenter and cloud consumption services. - Through countless direct renewal negotiations, RFx and strategic sourcing activities, I achieved $4.3m in category savings in 9 months (FY22)

Lancaster, Pennsylvania, United States

Eurofins Scientific, based in Lancaster Pennsylvania, is a global network of testing laboratories and companies for the food, environmental, pharmaceutical and cosmetic industries. Boasting 900 laboratories in 62 countries along with 62,000 employees and $6.5B in revenue, Eurofins is the global leader with the largest network of laboratories in the world.During my time at Eurofins:- Assigned IT category of $176M in total spend- Managed the supplier selection, RFx process, negotiation, contracting and supplier performance processes for the IT Category- Built relationships with external suppliers and internal stakeholders by effectively communicating expectations- Lead and integrated the IT spend within the merger & acquisition activity ($45M)

Mountville, Pennsylvania, United States

AHF Products, also known as Armstrong Hardwood Flooring, is the premier manufacturer of hard-surface flooring based out of Mountville, PA. With 3,000 employees and $531M annual revenue, AHF is a market leader in hardwood flooring products and services. - Responsible for all hardware and software asset lifecycle management, from sourcing to retirement for 2,500+ client assets via SCCM and ServiceNow.- Team member of the service desk team to assist internal customers (1,500 employees) with technology issues, leveraging ActiveDirectory, Fresh Service Desk,and remote tools to efficiently resolve problems.- Primary resource for managing the design, features and functionality of the internal service desk to handle all request tickets and incidents for the business.- Manage all company cell phones, data plans and carrier contracts/billing for the business, supporting the sales team withdevice refresh and replacement. - Support-role with the purchasing as aliaison between Procurement and IT on planned spend.

Lancaster County, Pennsylvania, United States

Armstrong Flooring was a market-leading flooring and hard surface company manufacturing vinyl, linoleum and hardwood flooring products. With 3,500 employees at the time of my role, Armstrong Flooring was a $640M business operating internationally. - Lead analyst in all things IT asset management: developing reports and dashboards for senior management team, managing $500k+ budgeted capital spend on an annual basis and creating policies and best practice documents to provide a framework for the company to manage their5,000+ IT hardware and software assets utilizing ServiceNow.- Championed efforts to establish ITAM as a respected and important piece to the IT business model, effectively managing internal stakeholder relationships to maximize the benefits asset management can provide to the business.- Obtained my Certified Asset Management Professional (CAMP) certification from the IAITAM (Sept 2018 – Sept 2019), certifying my abilities in IT asset management to start the ITAM program from nothingand how to manage it continuously.- Forecasted and managed capital budget spend for client hardware refresh. - Developed asset management policies and procedures to establish baseline for the department's handling of IT assets.- Facilitated all of IT's purchasing in SAP; took the initiative to be the liaison between IT and Procurement to ensure alignment with policies and procedures for all spend categories.- Developed an internal company intranet sites that managed the purchasing process to streamline documentation and information collection to perform requisition-to-purchase order process; also designed and managed an internal site for managing the software renewal contracts- Owned mobile device/cell data plans, purchasing, upgrades, replacements, and carrier relationships, as well as discovered inadequacies in processes and device management to the tune of $160,000 annualized savings for the company.

Lancaster, Pennsylvania, United States

Armstrong World Industries is a $1.3B, 3,500 employee, manufacturer of ceilings and other related building products. They operate out of their headquarters in Lancaster, PA, and are known globally as one of the long-standing leaders in ceiling building products.- Team member within the IT Asset and Vendor Management team reporting to the manager of client services, with responsibilities around purchasing, vendor relationships, IT asset lifecycle and billing resolution, supporting 7,500 employees and over 6,000 IT assets.- Managed all things purchasing for the IT organization, taking purchase requests, collecting necessary documentation, and submitting via SAP ERP system – performing the liaison position between IT and Procurement.- Assisted with inventory management of IT hardware and software assets, forecasted reorder events and ensured accurate reporting for management.- Considered the subject matter expert for dealing with vendor billing issues and known for taking complex situations to resolution, while also using root-cause analysis to ensure the same issues did not occur in the future.

Lancaster County, Pennsylvania, United States

- Handled 40-50 calls per day in call-center environment from residential and commercial customers regarding flooring inquiries.- Exhibited strong communication skills with external customers while assisting with technical details about Armstrong's flooring products.- Assisted on many internal departmental projects focused on improving data management, collaboration and improving response time and accuracy of information to customers.- Assisted with colleagues with disgruntled customers on "hot-calls" to provide a satisfying and mutually beneficial solution.- Was recognized as a strong communicator with attention to detail, strong technical knowledge of the products, and empathetic towards unhappy customers.