Susan Simmons Email and Phone Number

Leverage technical proficiency and exceptional management capabilities for effectively processing 1000+ customer orders, consistently improving overall efficiency levelUtilize strong problem-solving skills for identifying concerns and addressing emerging issues, maintaining high customer satisfaction ratingConduct reviews for sharing key information and providing weekly updates to account managers and customers, maintaining an open line of communication to ensure a smooth sales procedureCreate a positive work environment by enabling team collaboration, communication, and coordination to drive successful results and secure positive outcomesDetermine needs for ordering replacement parts to ensure optimal functional conditions

Providing support to the sales team for customer issues via email and phone.Entering PO in SAP for all customers and supply supporting documentation.Updating customers on order status from beginning to completed delivery of order and any follow up issues.Finding resolutions to any issues that arise preventing a completed PO, such delivery delays or damages. Researching new leads for the sales team for current and new products.Evaluating internal processes to improve efficiency.

• Collaborated with customers via phone and by email resolving questions or concerns. • Documented and updated customer records in computer system including updated contact information.• Sold products or services to customers maintaining equipment and updating it with new technology.• Escalated customer complaints and calls to manager when necessary including account managers.• Performed other duties as assigned by management team.

• Developed training program complementing National Association for Interpretation objectives, strategies, and best practice standards. Oversaw volunteer classroom and on-site training.• Trained and retrained 50% of current and new volunteers to produce theme-based tours.• Cultivated volunteers and utilize interpersonal relations skills expanding resources within organization.• Managed and trained 75 volunteers to meet statewide tours at The Missouri Governor's Mansion.• Assisted staff with The Missouri Governor’s Mansion to provide support in planning, coordinating for special events to include signature annual holiday celebration and “Manners at the Missouri Governor’s Mansion.”• Prepared and participated in community presentations of organization through monthly radio shows, group presentations, and social media venues.• Collaborated with volunteers maximizing talents and cultivating volunteer relationships to serve on various committees, special events, and targeted projects.• Implemented peer review evaluation supplying measurable goals and targeted areas of growth within program.• Worked with statewide board of directors, The Missouri Governor’s Mansion staff, and invested state representatives.• Oversaw social media content and management of content-management website.