Marcio Simoes Email and Phone Number
Marcio Simoes personal email
- Valid
Large experience on aftersales and operational management, structuring teams, including outsourced professionals in technical assistance to customers and outsourced contact center. Management through KPI (SLA, NPS) usage and experienced in Quality Tools. Professional career with large experience in leading teams. Background in large companies holding positions on operational, customer care and commercial areas. Experience in B2B sales activity, sales team management mainly in large companies (key account sales) but also in D2D PME Market.Specialties: - Hiring, Development and Management of sales and backoffice structures- Consumer Experience and Operational Processes Optimization- Sales and Operational Team ManagementEducation: MBA in Business Management through UFRJ (2008) and Bachelor’s Degree in Administration through UFRJ (1998) as well as Six Sigma GREEN BELT Certification.
Grupo Rcl
View- Website:
- rcl.med.br
- Employees:
- 32
-
Customer ServiceGrupo Rcl Oct 2024 - Present
-
OwnerEntrepreneurship Mar 2016 - Feb 2024São Caetano Do Sul, Sp
-
Certification Operational ManagerBureau Veritas Oct 2014 - Dec 2015São Paulo Area, BrazilOperational and financial management for national and international systems certification contracts, scheduling audit events (Over 30 employes team, plus 200 auditors - 90% third party).Achieved 29% growth in operating indicators, 34% reduction of indebted clients, even with 30% headcount reduction. -
B2B Operations ManagerB2W Digital Aug 2012 - Sep 2014Operations management on B2B and B2B2C platform-based e-commerce. Focused in maintaining B2B clients relationship, supporting commercial business and optimizing operational processes.Led a 35 group working on the operational indicators and contractual SLA of Backoffice (B2B) and Operation (Catalogs, Virtual Store Inventory) activities. -
Corporate Sales LeaderWhirlpool Latin America May 2011 - Mar 2012• Managed commercial performance of the Water Business Unit (leasing of Brastemp purifier) in the B2B segment and announcements to bid along with Government customers, reporting to the national sales manager.• Restructured team performance with sales growth (YOY) of 50% and churn lower than 0.1%• Was responsible for commercial administration of the corporate channel along with the team (sales supervisors and relations assistants), aiming at the development of corporate market and increase of performance share in large scale companies. -
Customer Care LeaderWhirlpool Latin America Jul 2010 - Apr 2011São Paulo Area, Brazil• Responsible for customer care and retention managing the contact center with a team of direct and indirect professionals, dealing with customer requests, legal claims (Courts and PROCON) and social media.• Redesigned the assistance structure and implementation of performance indicators, reducing response time to consumer from 28 days to 14 hours, with savings of BRL 600 K/year.
-
Regional Service SupervisorWhirlpool Latin America May 2005 - Jun 2010• Spearheaded start up of the operational and post-sales unit, with management of third party technical consultant team (30) in technical assistance – 200 calls/day (25% of the business customer base).• Introduced the Operational management, through performance indicators (visual inspection management), generating increase of field assistance performance from 80% to 95%.• Reduced 20% (BRL 1 million/ year) of labor costs through the Green Belt project, involving structuring of Positions & Salaries and plan of actions for reduction of labor risks.• Was responsible for regional commercial management, coordinated team of salesmen in “Door to Door”(10) and corporate (2) assistance; spearheaded the first tender contract acquired by the business (inexistent sales channel), whose channel currently accounts for approximately 20% of corporate sales.
-
Sales ManagerWall Works Tecnologia Em Divisórias Brasil Ltda. Mar 2003 - May 2005Responsible for commercial activities and administration of national business partners (RJ, SP, MG, DF, BA, PR and SC) and international ones (Boston and Miami).
-
Business ManagerAltran (Polen Technologies) Aug 2001 - Feb 2003Prospecting for clients and development of B2B market (large companies) including technical and commercial proposals presentation. -
Corporate Sales ExecutiveXerox Feb 1997 - Aug 2001• Carried out routines for prospection and fidelization of B2B corporate customers (large scale), prepared and negotiated commercial proposals with focus on increase of share.• Participated in tenders along with Government customers.
Marcio Simoes Skills
Marcio Simoes Education Details
-
Business Management -
Bachelor Of Business Administration (B.B.A.)
-
Mechanical Technician
Frequently Asked Questions about Marcio Simoes
What company does Marcio Simoes work for?
Marcio Simoes works for Grupo Rcl
What is Marcio Simoes's role at the current company?
Marcio Simoes's current role is Gestão operacional, experiência do consumidor e comercial.
What is Marcio Simoes's email address?
Marcio Simoes's email address is si****@****ail.com
What schools did Marcio Simoes attend?
Marcio Simoes attended Pontifícia Universidade Católica De São Paulo, Federal University Of Rio De Janeiro, Federal University Of Rio De Janeiro, Cefet/rj - Centro Federal De Educação Tecnológica Celso Suckow Da Fonseca.
What are some of Marcio Simoes's interests?
Marcio Simoes has interest in Career, Opportunities, Job Inquiries, Getting Back In Touch, Direitos Humanos, Reference Requests, Direitos Civis E Ações Sociais, Business Deals.
What skills is Marcio Simoes known for?
Marcio Simoes has skills like Customer Service, Business Management, Customers Relationship Management, Business Development, Aftersales Services, Team Leadership, Strong Communication Abilities, Results Focused, People Management, Six Sigma, Operations Management, Negotiation.
Who are Marcio Simoes's colleagues?
Marcio Simoes's colleagues are Mateus Meireles, Viviane Silva, Vantuir Bauer Machado, Wender De Moraes, Letícia Saldanha, Renato Da Silva, Jennifer Matos Moreira.
Not the Marcio Simoes you were looking for?
-
-
-
-
Márcio Simões
Corporate Account Manager Latam | Veolia Water Technologies And SolutionsMogi Das Cruzes, Sp2hotmail.com, nalco.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial