Marcio Simoes Email & Phone Number

São Caetano Do Sul, Sp

São Paulo Area, Brazil

Operational and financial management for national and international systems certification contracts, scheduling audit events (Over 30 employes team, plus 200 auditors - 90% third party).Achieved 29% growth in operating indicators, 34% reduction of indebted clients, even with 30% headcount reduction.

Operations management on B2B and B2B2C platform-based e-commerce. Focused in maintaining B2B clients relationship, supporting commercial business and optimizing operational processes.Led a 35 group working on the operational indicators and contractual SLA of Backoffice (B2B) and Operation (Catalogs, Virtual Store Inventory) activities.

• Managed commercial performance of the Water Business Unit (leasing of Brastemp purifier) in the B2B segment and announcements to bid along with Government customers, reporting to the national sales manager.• Restructured team performance with sales growth (YOY) of 50% and churn lower than 0.1%• Was responsible for commercial administration of the corporate channel along with the team (sales supervisors and relations assistants), aiming at the development of corporate market and increase of performance share in large scale companies.

São Paulo Area, Brazil

• Responsible for customer care and retention managing the contact center with a team of direct and indirect professionals, dealing with customer requests, legal claims (Courts and PROCON) and social media.• Redesigned the assistance structure and implementation of performance indicators, reducing response time to consumer from 28 days to 14 hours, with savings of BRL 600 K/year.

• Spearheaded start up of the operational and post-sales unit, with management of third party technical consultant team (30) in technical assistance – 200 calls/day (25% of the business customer base).• Introduced the Operational management, through performance indicators (visual inspection management), generating increase of field assistance performance from 80% to 95%.• Reduced 20% (BRL 1 million/ year) of labor costs through the Green Belt project, involving structuring of Positions & Salaries and plan of actions for reduction of labor risks.• Was responsible for regional commercial management, coordinated team of salesmen in “Door to Door”(10) and corporate (2) assistance; spearheaded the first tender contract acquired by the business (inexistent sales channel), whose channel currently accounts for approximately 20% of corporate sales.

Responsible for commercial activities and administration of national business partners (RJ, SP, MG, DF, BA, PR and SC) and international ones (Boston and Miami).

Prospecting for clients and development of B2B market (large companies) including technical and commercial proposals presentation.

• Carried out routines for prospection and fidelization of B2B corporate customers (large scale), prepared and negotiated commercial proposals with focus on increase of share.• Participated in tenders along with Government customers.

Theology

Mba, Business Management

Bachelor Of Business Administration (B.B.A.)

Mechanical Technician