Simon A. Email & Phone Number

Boucherville, Quebec, Canada

Montreal, Canada Area

 Technical support of 1st level for SEL users (Services en Lignes) for the construction employees, retirees and as well as union and heritage associations. Participation in the deployment of the new MEDIC Construction Online Service. Assist users in completing their claim requests for MEDIC Construction insurance.

Boucherville, Quebec, Canada

 1st level technical support to users of Groupe BMR Inc. customers / stores (Hardware, application and operational) Travel to warehouses and stores for high critical incident and / or to maintain the warehouse production. Management of the company's mobility fleet (Bell). 350+ active lines.

Sobeys Quebec Head Office, Montreal

 Technical support of 1st level for POS store users (hardware and application) POS call center – Answer and resolve the calls from Sobeys Inc. customers and merchant. Assist users into their store operations. Take the earliest possible action in case of emergency, contact and / or escalate if necessary. Meet deadlines (SLA's). Follow up with the customer if necessary.

Sobeys Quebec Head Office, Montreal

• Technical support of 1st level for office users (hardware and application) - Call Center support to employees throughout the province of Quebec (administrative offices, warehouses).• Technical support 2nd level client / Sobeys Inc. stores (hardware and application) - Over 600 stores (IGA, Tradition, Shell, Boni-Soir, ...).• Ensuring quality of service to users - If necessary, send a technician on site and / or escalate to the different support groups depending on the source of the problem. Meet the various demands of the immediate supervisor. Take the earliest possible action in case of emergency, contact and / or escalate if necessary. Meet deadlines (SLA's). Follow up with the customer if necessary.• Communications Operator - Maintain inbound / outbound communications between headquarters, warehouses and affiliated stores (via SAP & in house applications developed in for business needs, price changes in stores, retrieving missing stores sales (CIS), managing errors in communications processing, supervision / monitoring / reporting.• Xerox DocuShare Administrator (Communications) - Ensure the maintenance of servers connected to Docushare service across the enterprise (Docushare, ScanFlowStore, Nuance / NSi QuickCapture Pro). Maintaining alert management and users troubleshooting scan and printing problems. Manage accounts of Docushare and NSi licenses (creation / maintenance of accounts, application and license renewal).• Telephony (Communications) - Control of telecommunication devices across the enterprise (Mobile devices, PTT, Turbokey 3G / 4G). Support / training users for their mobile (iPhone, Blackberry, SONIM). Account management via Bell, WPCI and Télus (Account renewal and termination request, port-in, roaming data plan, billing problems, etc...). Enabling and managing business device apps (SAP Afaria, Blackberry Enterprise Server).• Multiple projects into the business (Internet and telephony, Cisco router replacement, IT service requests, ...).

Quebec, Canada

Collegial, Sap Supply Chain Management

Profesional Study Degree

Education record