Simon Abbott Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Everything part of the previous Transformation Lead role plus Managing large scale integration projects with Chorus and Vector across multiple 30-50 million dollar contracts.Systems involved include Financial Systems (JDE, SAP), Workflow Management Systems (Service-Now, Oracle, and Bespoke platforms), and Telephony solutions (Purecloud, Freshdesk).Key point of contact between Clients, and Ventia - both Operations and Development teams across New Zealand and… Show more Everything part of the previous Transformation Lead role plus Managing large scale integration projects with Chorus and Vector across multiple 30-50 million dollar contracts.Systems involved include Financial Systems (JDE, SAP), Workflow Management Systems (Service-Now, Oracle, and Bespoke platforms), and Telephony solutions (Purecloud, Freshdesk).Key point of contact between Clients, and Ventia - both Operations and Development teams across New Zealand and Australia.Provide direction on current business systems and processes to allow further strategic work winning opportunities and cost savings.Manage a small team (Ranging from Change Manager, Mobilization Manager, Data Specialist, and Senior BAs) utilizing a business led-requirements and deployment approach. Show less

Auckland, New Zealand

Responsible for the Digital Transformation project in Visionstream to migrate over to a Workflow Management System (Service-Now).Through out the project we have added bespoke Experience Channels to further enhance our service. Such as, Dispatching Tools, Client Portals, Vendor Claim Portals, Mobile Apps for Field Technicians and Managers in order to create a sustainable business model for both Visionstream, and external contractors.The responsibilities include:- Requirements… Show more Responsible for the Digital Transformation project in Visionstream to migrate over to a Workflow Management System (Service-Now).Through out the project we have added bespoke Experience Channels to further enhance our service. Such as, Dispatching Tools, Client Portals, Vendor Claim Portals, Mobile Apps for Field Technicians and Managers in order to create a sustainable business model for both Visionstream, and external contractors.The responsibilities include:- Requirements gathering - Challenging the current ways of working that has been ingrained for over 10 years, and to win the business over to the new ways. Including Finance/Billing, Field Technician/Sub-Contractor, Contact Centre, and Client Processes.- Managing the scope of development and release cycles via the JIRA platform.- Managing SIT and UAT.- Embedding the new system into the business, and training internal SME's to self-sustain.- Governing any changes between Clients and Visionstream through the TAG Process.- Realise benefits through the use of data (SQL, and Service-Now) Show less

Auckland, New Zealand

Auckland, New Zealand

- Manage the innovation team which leads change and owns the overall governance of all frameworks related to Operations Processes, Training, KPI’s, Quality, Workforce management, Pilots and A/B/UAT testing. - Drive continuous improvement and digital transformation for Microsoft and their customers.- Present innovative solutions to major global Microsoft stakeholders, build relations and gain insight to secure future business. - Increased Customer Engagement from 25% to 50%, and in… Show more - Manage the innovation team which leads change and owns the overall governance of all frameworks related to Operations Processes, Training, KPI’s, Quality, Workforce management, Pilots and A/B/UAT testing. - Drive continuous improvement and digital transformation for Microsoft and their customers.- Present innovative solutions to major global Microsoft stakeholders, build relations and gain insight to secure future business. - Increased Customer Engagement from 25% to 50%, and in turn increased efficiency by 17%.- Increased Quality and Productivity by 30%.- Introduced a Process Improvement Framework to drive continuous improvement, obtain customer insight, promote organizational teamwork and improve quality of life for employees.- Introduced a Quality Framework to increase customer satisfaction, minimize revenue loss and calibrate operational outputs.- Implemented a KPI Framework to incentivise excellence from employees across multiple departments.- Created, and managed several Pilots in-order to define digital transformation and change business product offerings from compliance to value for customers.- Created a Project Management Framework to ensure all directives are completed on time, and provide transparency to the business of work in the pipeline. Show less

Auckland, New Zealand

- Analysed the overall operations team and provided recommendations based on measurable impacts (e.g. cost, time, revenue, effort, and quality). This involved the creation and management of all processes, and Business Intelligence data.- Created a Competency Framework which detects customer complexity before contact to increase customer experience and operational efficiency.

Auckland, New Zealand

- Managed 40+ Microsoft Licensing Specialists that provided Software Asset Management (SAM) programs for Microsoft customers.- Built capability by implementing a training framework to keep up with the fast-paced technological industry.

Auckland, New Zealand

Auckland, New Zealand

- Managed 20+ Microsoft Licensing Specialists that provided Software Asset Management (SAM) programs for Microsoft customers.

Auckland, New Zealand

• Support Analytics team by analysing and processing Software asset management-related documents. • Provide License compliance and review services to Microsoft in ensuring their corporate customers are in compliance with legal software usage rights. • Liaising with customers to ensure customer quality requirements are consistently achieved.

Bachelor Of Engineering (B.E.), Chemical And Materials Engineering

Ncea Level 3, Chemistry, Physics, Calculus, Sport Science

Prefect & House Captain - 2006 Athletics - Track and Field Captain 2003 - 2006