Simon Abi Tannous Email and Phone Number

Develop and facilitate team-building activities to foster collaboration and improve team performance whilemaintaining an Agile team culture by facilitating team building activities and promoting an environment ofcontinuous improvement• Responsible for training team members, setting strategy and monitoring progress towards goals while beingin charge of distributing information to team members.Create an inspiring team environment with an open communication culture and set… Show more Develop and facilitate team-building activities to foster collaboration and improve team performance whilemaintaining an Agile team culture by facilitating team building activities and promoting an environment ofcontinuous improvement• Responsible for training team members, setting strategy and monitoring progress towards goals while beingin charge of distributing information to team members.Create an inspiring team environment with an open communication culture and set clear team goals whiledelegating tasks, setting deadlines and overseeing the day-to-day operations• Monitor team performance, report on metrics, discover training needs and provide coaching while listeningto team members, resolving any issues or conflicts, and recognizing high performance and rewardaccomplishments Show less

Developed and implemented a system for tracking and reporting on bug trends, allowing for proactive rootcause analysis and issue resolution• Troubleshooted network problems and took actions with high and disaster triggers related to Minilink,bridgewave, AS1, LSP, SR BKBN, NTI,switches, SIAE, cambium, Vectastar, powers Eaton Eltek & Delta systems• Handled emails concerning Embassies, banks and other companies of great authority while working onCambium Mimosa, Spectronite… Show more Developed and implemented a system for tracking and reporting on bug trends, allowing for proactive rootcause analysis and issue resolution• Troubleshooted network problems and took actions with high and disaster triggers related to Minilink,bridgewave, AS1, LSP, SR BKBN, NTI,switches, SIAE, cambium, Vectastar, powers Eaton Eltek & Delta systems• Handled emails concerning Embassies, banks and other companies of great authority while working onCambium Mimosa, Spectronite, Vectastar, Minilink & Rocket, and SOC• Troubleshooted and audited reports for each equipment while managing and Troubleshooting dealers’complaints, and diagnosing / resolving technical issues. Show less

IBM QRadar SIEM configuration , collects, processes, aggregates, create rules and stores networkdata in real time. QRadar uses that data to manage network security by providing real-timeinformation and monitoring, alerts and offenses, and responses to network threats.• Configuring Site to site VPN and routing using (pfsense , palo alto, fortigate )• Using Microsoft Sentinel is a cloud-native security information and event management (SIEM)platform that uses built-in AI to… Show more IBM QRadar SIEM configuration , collects, processes, aggregates, create rules and stores networkdata in real time. QRadar uses that data to manage network security by providing real-timeinformation and monitoring, alerts and offenses, and responses to network threats.• Configuring Site to site VPN and routing using (pfsense , palo alto, fortigate )• Using Microsoft Sentinel is a cloud-native security information and event management (SIEM)platform that uses built-in AI to help analyze large volumes of data across an enterprise—fast.• Linux server installation Centos, work with Putty wireshark, windows server. Show less

• Answered incoming phone calls and provided support to callers experiencing internet problems anddetermined how and if they can be fixed• Resolved network issues and followed-up with clients to ensure the problem is resolved while supporting /troubleshooting for ADSL, VDSL, 4G & Fiber Optic, and configuring hardware and software• Supported and configurated for Modems, ONT, Routers and Repeaters while providing technical support forend-users and resolving escalated technical… Show more • Answered incoming phone calls and provided support to callers experiencing internet problems anddetermined how and if they can be fixed• Resolved network issues and followed-up with clients to ensure the problem is resolved while supporting /troubleshooting for ADSL, VDSL, 4G & Fiber Optic, and configuring hardware and software• Supported and configurated for Modems, ONT, Routers and Repeaters while providing technical support forend-users and resolving escalated technical issues• Collaborated with programmers to explain errors and/or recommend modifications in programs whilearranging service by software or hardware vendors to repair or replace defective products. Show less