Simon Addy Email & Phone Number

United Kingdom

Sheffield, England, United Kingdom

CCS Media is a Technology and Supplies Reseller delivering first-class IT solutions and services to organisations of every kind across the UK and beyond.We work with more than 2,000 manufacturer partners and sell more than 1.3 million products as part of the solutions we deliver to our 14,000 customers.Whatever it takes.

Sheffield, United Kingdom

• The company provides IT consultancy and support services to small and medium businesses and is an authorised Microsoft, HP, Lenovo and Cisco partner and Adobe reseller.
• Lead role in maximising all new business development opportunities for inbound B2B sales
• Developed and maintained credible relationships with prospective and existing clients, acting as a business partner to make recommendations based on evaluation of all information including budget and timeframe
• Worked closely with the client to determine the best product/s to meet the client’s business needs and preferences
• Monitored every element of on-going client projects including planning, scheduling and liaising with the technical teams and communicating project progress to managers and clients
• Ensure all agreed timescales were achieved, frequently going beyond the remit of the role to meet and often exceed client expectations

Sheffield, England, United Kingdom

• Ensured customers received the highest level of service to meet brand standards
• Built an extensive knowledge of the Volkswagen Warranty policy and became the ‘go to’ person to resolve customer queries
• Increased customer satisfaction measured through NPS surveys and customer feedback
• Managed claims through extended warranty policies through Volkswagen Financial services
• Managed product campaigns and contacted customers within 24 hours of notification from Volkswagen of a missed campaign

Sheffield, England, United Kingdom

• Developed good knowledge of the work carried out by technicians to increase accuracy of generate invoices in the Sheffield, Oxford and Watford BT Fleet sites
• Maintained stock levels of high turnover parts and ordered specialist parts and tooling
• Ensured the smooth running of the workshop diary to maximise productivity of the team
• Took delivery of new company vehicles and completed the driver handed over process to a high standard

Chesterfield, England, United Kingdom

Managed the warranty process for the Volvo brand and upselling of identified work on customers’ vehiclesBuilt an in-depth product knowledge and became a trusted advisor to customers and colleaguesBuilt customer retention and satisfaction levels by swiftly managing warranty complaints.

Bakewell

Certificate Of Higher Education, Sports Business Management

Education record

Education record