• Handle all requests of one of the most VIP account as World Bank.• Looking after their complex routes and group bookings, inside and outside Egypt.• Arrange all their flight, hotel, visa and car requests.• Arrange their meeting, events and conferences local and international.• Coordinate all their requests with all our internal teams including invoice issuance.• Follow up their payment terms and payment performance (including the personal transactions).• Solve customer complaints.• Applying their travel policy and exceeding their kind expectations. • Received more than thanks letter signed from World Bank country manager. Could be shared if needed.

• Handle several corporate accounts concerning travel & hotel arrangements, like Energizer, Diversity , Philips & Adidas.• Taking care of all their concerns and requirements.• Solve the corporate client issues and problems.• Taking care of all clients and divert them from unhappy client to happy client if any.• Applying the travel policies depends on their travel policy.• Follow up their feedback in order to enhance the business• Approaching not only the target but also exceed the target expectation.

• Handle all travel requests for individual clients like ticket and hotel arrangements.• Build good rapport with the customer to retain the business.• Searching the optimum option suits the client with the best rates.• Apply all our company rules and values.

Performing office management tasks for the company president as: • Arranging his business trips and organizing conferences.• Monitoring the daily Calendar & Screening appointments for appropriateness & urgency.• In charge of arranging for the meetings and follow up the minutes with his line managers.• Corporation and coordinating all tasks between divisions and president.• Follow up with the General managers certain topics and monthly reports in order to be accomplished.• Arrange all international visits with the accommodation, visa and all logistics.• Handling outgoing and incoming correspondences• Ordering and follow up all office supplies.• Revise & Control the department expenses.• Being the contact person between clients and the president, track their needs, handle their problems and inquiries.

• Distributing and follow up the tasks between the sales team.• Communicating and coordinating with potential and existing customers via phone• Responsible for settlement the invoices of the booked advertisements and preparing reports with the financial figures.• Performing all administrative work related to the advertisements.