Simon Andrews Email & Phone Number

Australia

Taking an active leadership role in the reinvention of Orbit World travel with a commitment to our clients to ensure they are at the centre of what we do. Rebuilding the operational service and support teams creating new teams, setting KPIs, developing productivity measures, introducing servicing standards, implementing processes for efficiency and quality gains. Defining additional value added services such as Leisure, Entertainment and Event requirements for our client portfolio so sales and account management can go to market.

Sydney, New South Wales, Australia

Growing and renewing the Show Group business and brand operationally post pandemic offering travel and logistics services across our areas of expertise of Film, TV, Music, Sport, Corporate Entertainment, Media, Theatre and the Arts.

Sydney, Australia

Business unit leader for two of Helloworlds corporate brands Traveledge & Communico. Leading the operational, insurance fulfilment and account management teams with accountabilities covering the client experience, maximising revenue opportunities, Implementation, retention, service, point of sale growth and bespoke innovative solutions for corporate clients.From April 2020 - Oct 2021Supporting and retaining the client servicing departments during COVID.Taking direct leadership of the Insurance Team ensuring service was optimised during the down turn in business and customers in distress were always prioritised. Personally Account Managing an $80M corporate & Accademic client portfolio including 3 of the largest accounts as interim support. Building relationships to navigate our clients through the COVID travel landscape.

Sydney & Various University Campus Locations Across Australia

Responsible for Corporate, Groups & Academic travel service across three brands TravelEdge Corporate, Communico and Business Travel by STA. Leading & Managing a complex client contact environment including a contact centre, dedicated servicing and store fronts with up to 85 employees.

Sydney & Melbourne Australia

Leading the TravelEdge Corporate Operations Team across two office locations in Sydney and Melbourne with up to 30 employees. Responsible for the exceptional delivery of service for clients 24/7.

Sydney, Brighton (Uk) & London

Leading a call centre with 200 seats including 2 x UK based After Hours teams servicing Platinum and Centurion card members. The role was also responsible for strategic improvements to lift NPS.

Sydney Area, Australia

Managing the Platinum card member servicing teams responsible for Platinum products and service with up to 80 employees

Sydney, Australia

Leading a team of 24 employees to service Australian, Singaporean & New Zealand card members afterhours between 5pm to 9am. This team would offer a full premium service but also specialised in crisis support for customers in distress whilst traveling

Sydney, Melbourne, Brisbane & Perth

Sydney, Australia

Graduate Certificate In Management, Business, Tba

Cert Iv, Leadership & Customer Engagement

Diploma, Hospitality And Tourism Management