Recreation Manager
Danat Al Ain Resort, Abu Dhabi, United Arab Of Emirates
Led the Resort's Recreation Club & Spa department, overseeing a diverse range of facilities, including:3 pools, one of which is a 33-meter lap pool.2 gyms, an aerobics room, and changing rooms in 2 locations.A reception area, a spa with 4 treatment rooms, 4 tennis courts, a kids' playground, a rugby pitch, 2 squash courts and a basketball court.Key Achievements:Managed over 1,500 existing members, daily visitors, and resort guests, ensuring exceptional service and… Show more Led the Resort's Recreation Club & Spa department, overseeing a diverse range of facilities, including:3 pools, one of which is a 33-meter lap pool.2 gyms, an aerobics room, and changing rooms in 2 locations.A reception area, a spa with 4 treatment rooms, 4 tennis courts, a kids' playground, a rugby pitch, 2 squash courts and a basketball court.Key Achievements:Managed over 1,500 existing members, daily visitors, and resort guests, ensuring exceptional service and operational excellence.Launched a new Swimming Academy in April 2019, enrolling approximately 50 regular swimmers of varying levels.Organized an Open Squash Tournament in February 2019, attracting over 40 participants.Successfully organized the Kids' Summer Camp in 2017 and 2018, hosting an average of 70 children per day over a 7-week duration.Hosted two Open Tennis Tournaments in April and December 2018, fostering community engagement.Planned and executed a 5K Run event at DAAR in November 2017, attended by over 200 participants, followed by an awards ceremony and a lunch event at the Chalet Gardens.Introduced the Hot Chocolate Cream Massage package and the Original Dead Sea Minerals Body Scrub treatments, generating an incremental revenue of AED 200K within 5 months.Secured 4 new corporate membership agreements in 2017, resulting in AED 400K in revenue.Implemented new fitness classes, including CrossFit sessions, HIIT classes, and Tabata workouts, with an average attendance of 25 participants per session.Achieved an Employee Satisfaction Survey (ESS) score of 97%, reflecting excellent team and guest satisfaction. Show less