* Defined and drove technology-enabled business solutions on order to cash systems projects. Projects included implementation of electronic signature for order form, new product introduction, and B2B Online Store improvements.* Liaison between Finance and IT to translate requirements and needs to IT/development teams* Gathered and documented requirements from business, designed and executed UAT, and trained users on new functionalities* Worked effectively with cross functional teams including Order Management, Finance, Legal, R&D, and Support at all levels - from Analysts to Vice Presidents.* Assisted business users with day-to-day post implementation issues, process improvements, and metrics reporting

* Managed the planning and implementation of a sales order system to automate quoting and invoicing processes for a branch.* Gathered business and data requirements from users by conducting periodic phone interviews and meeting with people throughout the organization.* Performed a review of process for the current system, including the quote, order entry, and inventory applications* Enhanced the current system and standardized the system to be used as a core system for the various branches around the world. * Performed thorough system testing* Created system documentation and training manuals