Marketing Director
CurrentSteer high-impact marketing, market research, brand experience, social, content, and media sales initiatives for the world's busiest single runway airport serving 45 million customers annually. Lead, motivate and provide strategic direction to a multifaceted team of 25 staff enhancing brand health, brand experience and visual design.Key Achievements:• Devised high-quality, results-focused marketing strategies & campaigns across paid, earned, owned channels to align with strategic, operational, and tactical commercial objectives.• Relaunched London Gatwick brand; implemented an identity, brand positioning, and experience strategy across all communication channels and physical infrastructure with a significant capital budget.• Translated brand strategy & identity into brand & customer experience strategies.• Rebuilt marketing and insight function; delivered deep insight roadmap including attitudinal segmentation, brand and NPS trackers.• Energised media sales having pioneered major capital investment programme in DOOH assets and launched inaugral retail media offer to market.• Secured a multi-year airport sponsorship deal with Uber including customer experience improvements.• Revolutionised airport look & feel via creation of visual interior design guidelines, alongside a capital improvement roadmap.