• Developed Unilever's Global Customer Service Strategy• Lead the capability development in support our operational teams’ goal of delivering growth through service, on shelf availability and joint value creation with customers• Supported the Next Generation Order to Cash team to improve the efficiency of processes through organisational redesign and model improvement to release cash, improve customer service and reduce costs• Business Partnered the Global CD Leadership Team and… Show more • Developed Unilever's Global Customer Service Strategy• Lead the capability development in support our operational teams’ goal of delivering growth through service, on shelf availability and joint value creation with customers• Supported the Next Generation Order to Cash team to improve the efficiency of processes through organisational redesign and model improvement to release cash, improve customer service and reduce costs• Business Partnered the Global CD Leadership Team and collaborated with Key International Customers to unlock joint value• Created the e-commerce SC team to develop Direct to consumer capability and prepare the business case for supply chain investment to facilitate profitable growth of e-commerce business Show less

As Customer Service Director for Unilever UK & I, I lead the development of our Customer Care Team concept in the UK and joint value creation with our customers. As well as driving for improving the delivery of the basics of On time in full deliveries and internal efficiency of the Order to Cash process, I have championed the delivery of greatly increased responsiveness, better collaboration through customer implants and E2E value chain improvements. I represented Unilever on the ECR… Show more As Customer Service Director for Unilever UK & I, I lead the development of our Customer Care Team concept in the UK and joint value creation with our customers. As well as driving for improving the delivery of the basics of On time in full deliveries and internal efficiency of the Order to Cash process, I have championed the delivery of greatly increased responsiveness, better collaboration through customer implants and E2E value chain improvements. I represented Unilever on the ECR Board, and as someone who is passionate about sustainability, also co-chaired the ECR Workstream on Product and Packaging Waste Reduction. Show less

Other roles in Unilever took me from trainee to Director in a hugely varied career that began in Manufacturing at Purfleet Margarine Factory. My career has included Technical Management, Product Development, Operations management at Gloucester Ice Cream Factory, SAP implementation, Ice Cream Business team member and European Planner and Customer Service and Logistics Director for Birds Eye Walls