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Simon is a senior IT professional, with experience as a CIO and Digital Leader with a strong track record of leading change.As CIO of US Customer, Simon is responsible for leading the Digital Transformation for National Grid’s US Customers, delivering innovative solutions, and building the sustained Digital capability to enable the vision of being a truly Digital utilitySimon has run large business transformation programmes and been responsible for step-change performance of IT teams. He successfully operates in diverse global and complex organisations, with experience spanning a broad range of industries, including: utilities, pharmaceutical, public sector, retail and media. He possesses an authentic leadership style with a track record of building high performing, motivated, outcome-focused teamsAreas of Expertise: Digital TransformationProduct ManagementAgile DevelopmentUX / UIIT Leadership Programme and Project Management Business Transformation Revenue Growth through Innovation ERP Implementation Vendor & Relationship Management Bid/Tender Management Budget Management & Cost ReductionTechnology & Innovation Risk Management Service ManagementSenior Level Stakeholder Engagement Benefits Realisation Business Process ReengineeringBuilding High Performance Teams OJEU & Public Procurement Leading Global Projects and TeamsExecutive C-suite leadership Strategic Planning Creating a step change in business performance through DigitalAgile Methodologies Critical National Infrastructure Digital Disruption
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Cio Us CustomerNational Grid Apr 2021 - PresentLondon, London, GbResponsible for US Customer's digital transformation, supporting National Grid's vison to be at the heart of a clean, fair, and affordable energy future. This involves creating the next generation digital products for our customers, pivoting our teams to digital ways of working and re-imagining how we do business. Through this we are driving up customer engagement, improving self-service levels, and reducing our cost to serve. -
Vice President Of Digital ExecutionNational Grid Aug 2019 - Apr 2021London, London, GbResponsible for executing National Grid's global Digital Transformation - delivering over £500m cumulative value over 5 years. • Strategic engagement with business units to create Digital Roadmaps that describe how the transformative value of digital will be realised. The roadmaps lay out how this value will be incrementally delivered through MVP solutions, releasing value every six to nine months and transforming the company into a digitally enabled business - generating over £500m of cumulative value over the next five years.• Established six digital sprint teams (US and UK) to deliver the value described in the Digital Roadmaps. This involved recruiting the digital talent and establishing these as cross functional, semi-autonomous, agile, outcomes-focused squads (based on the digital methods of: lean-start-up, design-thinking, agile and product management).• In 12 months, the Digital teams have delivered multiple digital products:o Digitalising the US Electric Distribution field force to improve their performance and their in-the-field decision makingo Delivering a re-imaged UK Electric Transmission connection process to increase the number of renewable generation connections and drive down connection costso Transforming the interaction model of large commercial US customers to improve customer loyalty, enable revenue growth and reduce operational costs
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Cio – National Grid Electricity TransmissionNational Grid Jan 2017 - Aug 2019London, London, GbAccountable for all National Grid Electricity Transmission’s Information Technology - a £12.5B asset business generating £1.3B profit each year with approximately 2k people. An active member of the Executive Committee effectively aligning IT with business strategy to deliver operational efficiencies and growth opportunities (over £30m of annual saving identity through digital transformation); advancing IT/OT cyber maturity levels to achieve NIS Directive targets; creating an innovation framework to drive technical and digital disruption; driving down IT costs by 20% while improving service levels.
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Head Of Solution Delivery - Head Of It ProjectsNational Grid Sep 2013 - Jan 2017London, London, GbWith an annual budget of over £150m, successfully implemented a range of IT systems include SCADA (gas and electricity control systems), ERP, Asset Management, Field Force Management, MI and Analytics, Infrastructure, Telecoms, and Mobile apps. Created a high performing Solution Delivery team that, when bench-marked, achieved top quartile status. Shaped an effective PMO to improve governance and leading project health indicators for early intervention, resulting in a sharp improvement of our on-time on-budget metrics. Developed a flexible delivery framework that provided the governance required ensure certainty of outcome but and also enabled agile delivery.
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Head Of Change And Assurance - Head Of It ProjectsPost Office Aug 2012 - Aug 2013London, England, GbResponsible for, creating and leading a high performing team that delivered many of Post Office’s change programs. -
Head Of It For Government Services And Programme ManagerPost Office May 2009 - Aug 2012London, England, GbAssisted the Post Office in extending the of services it provides customers, using the branch network as a local presence and front door for both central and local government.
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Head Of Development - Head Of It Application DeliveryWhsmith Jul 2007 - Jan 2009London, London, GbResponsible for all IT change. Projects varied from core infrastructure installations to delivering business critical applications. Projects reduced operating costs by rationalising infrastructure/applications and by streamlining business processes. This involved creating and articulating business cases, gaining executive sponsorship, setting up projects for success and then ensuring they delivered against their agreed benefits. -
Head Of Digital ServicesEmi Music Apr 2004 - Jul 2007Global responsibility for: IT strategy, Project Delivery and Service Management for Digital Services. This involved building the digital supply chain, digitalising the organisation’s media assets, creating systems and business processes to manage the metadata and building links with the Digital Service Providers. -
Programme Director, Global Commercial And Financial SystemsGlaxosmithkline Jan 1994 - Dec 2004Brentford, Middlesex, GbInitially joined the UK IT team as a project manager and progressed to the European and International level to run Global Programmes. Responsible for delivering global projects, through international teams of approximately 60 people. Business areas included: Supply Chain, Procurement, Sales, and Finance -
Programm Director - Supply Chain It And Global FinanceGlaxosmithkline Jan 2002 - Mar 2004Brentford, Middlesex, GbResponsible for delivering global projects, through international teams of approximately 60 people. Business areas included: Supply Chain, Procurement, Sales, and Finance
Simon Baker Skills
Simon Baker Education Details
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California State University, Los AngelesMba With Focus In Information Systems -
Ambassador UniversityGeneral
Frequently Asked Questions about Simon Baker
What company does Simon Baker work for?
Simon Baker works for National Grid
What is Simon Baker's role at the current company?
Simon Baker's current role is CIO US Customer at National Grid.
What is Simon Baker's email address?
Simon Baker's email address is si****@****ail.com
What is Simon Baker's direct phone number?
Simon Baker's direct phone number is +4411893*****
What schools did Simon Baker attend?
Simon Baker attended California State University, Los Angeles, Ambassador University.
What skills is Simon Baker known for?
Simon Baker has skills like Business Transformation, Program Management, Change Management, Stakeholder Management, Pmo, Governance, Strategy, Project Delivery, Service Management, Business Process, Vendor Management, Prince2.
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