In this role, I head the quality of the onboarding process as the End User Services Onboarding lead for new brands. I collaborate with stakeholders at all levels to safeguard that those impacted, their services, support processes and associated cybersecurity are understood and that the service design is fit for purpose. I also act as the escalation point for Maersk and the new brand through and post-onboarding.Other achievements include:• Ensured that 2130 employees across 12 countries and 6 brands were successfully integrated into the company in 2022. We provide end-user services for 5 additional brands, affecting 12270 employees in 27 countries by the close of 2023. • Reduced technical debt and supported the mobile threat defence project, significantly improving corporate mobile phone security by leading the rollout of Android Enterprise.• Boosted customer experience by implementing Jamf for macOS devices to align with Windows device management capabilities.

In this role, I led (MMD) modern managed device implementation which supports the transition to zero-trust infrastructure, increases operational flexibility and reduces the attack surface for cyberattacks at Maersk. MMDs account for 25% of Maersk 100,000 users globally.Other achievements include:• Developed MMD product in partnership with key stakeholders in cybersecurity, M&A, Developer community and end users. • Enabled quick decision-making and reduced cross-tower handoffs and bureaucracy by mitigating global operational issues during the pandemic. Initiated cross-functional meetings with regional field leads, cybersecurity, end-user engineering and service owners, business representation and networks team.

In this role, I directed desktop services for > 80,000 Maersk Group employees, including vendor management for outsourced support and ongoing desktop upgrades. Other achievements include:• Contributed to business continuity during a serious cyberattack by working in partnership with the IT team to restore services and rebuild the global IT infrastructure and customer-facing applications from scratch.• Reduced impact of device updates and software deployments on critical business services due to limited network capacity by introducing the 1E Nomad peer-to-peer sharing service.

In this role, I directed ownership of global core COTS software, FAX and Print services. Other achievements include:• Achieved $2.1M cost avoidance through Software Asset Management controls for MS licenses and working with Worked with global management to reduce MS product usage to the minimum. • Secured 1$.6M annual cost reduction by outsourcing Fax service and partnering with stakeholders to capture requirements.