Leading Tower Supplies Marine, FM and General Business Teams

One of the UK’s leading leisure and event venue operators – a social enterprise that designs and builds engaging experiences to inspire people and enrich lives.

Experience and Achievements- Business development role, a mix of consultancy and full time support, in a shop fitting and display equipment business, sourcing and supplying 5,000 products to retailers across UK & abroad- Full profit and loss responsibility, managing the day to day operations whilst also establishing the right long term strategic objectives, infrastructure and culture required to create foundations for growth- Created clear customer segmentation so all sales and operational activity was aligned to customer groups and shifted focus from reactive customer fulfilment to a proactive selling and solutions provider - Responsible for development of all sales and marketing activity through an annual campaign calendar, website and social media, plus product range and catalogue development using sector specific marketing- Development of a tender proposition process to uncover new long term key contracts as the preferred provider of products and services to large multi-site retailers including grocers, charities and DIY firms- Worked in partnership with a range of small and large customers, developing bespoke sales strategies for key accounts, existing and new customers, managing all sales and quote activity with a new CRM system- Developed the customer service offer through new independent online customer satisfaction survey to gain detailed feedback on the levels of service, quality and range of products, and marketing support provided- Development and launch of new tailored membership discount schemes for general and specific retail sector businesses to improve customer retention, develop long term relationships, and attract new customers- General Manager responsibility for account managers, sales and marketing and operations teams

Experience and Achievements- Interim Operations Director role to support business transformation across all UK hospitals and clinics- Implemented new management structure to deliver operational efficiencies and improve patient service - Developed and introduced business development plan for operations, finance, sales and marketing teams

Experience and Achievements- Full P & L responsibility for all stores in brand across North East, East Midlands and South East areas- General Manager role leading operations, finance, sales, marketing, call centre, procurement and HR - Developed and delivered strategic business plan over 3 year period with clear objectives, actions and KPIs - Managed re-branding and relaunch of the Farmway and Central Wool Growers businesses - Developed set of customer operating standards measured by a “What Good Looks Like” review - Responsible for forecasting and budgeting, delivered an additional £1m of profit p.a. across 3 year period - Improved store footfall through targeted sales campaign activity increasing transactions by over 6% YOY- Reduced manual discounting and improved stock management to improve operating margins by 2%- Developed suite of management reports to create a culture of sales, standards and service to drive growth- Led turnaround of acquisitions through operating efficiencies, increased margin and reduced overhead- Developed customer feedback survey achieving +30% return rates facilitating improvements in service- Annual local marketing plans created around the key farming seasons to support national campaign activity - Campaign and promotional management process developed to ensure all sales plans achieved targets - 3 new membership schemes implemented and over 20,000 new customers signed up- CRM system used to grow the B2B and B2C account revenue opportunities and identify new customers- Developed product training matrix to upskill teams in line with the seasonal trading calendar- Appointed campaign co-ordinators to be the link between each store and the field sales team - Managed the restructure of the business to ensure a robust sustainable business model was in place

Experience and Achievements- Full responsibility for all branches in a PE backed business, branch numbers tripling over 6 years- General Manager role leading a senior operations team of regional managers and other HO specialist support roles including sales, marketing, HR, training, property, facilities, health & safety and audit - Development of a competitor analysis framework to understand local external trading environments and the competitor business activity to help inform locally focused business plans- Production of a new branch toolkit used in the acquisition of new businesses, the opening of new locations and the relocation of existing branches - Responsible for securing key council contracts from local authorities generating incremental sales - Introduction of a new sales and service brochure which coupled with introducing new product ranges and securing new supplier relationships, generated increased add on sales from £450k per year to £2m per year- Tripled annual sales of pre paid funeral plans over 5 year period increasing captured future market share - Customer and third party quality assurance feedback process introduced to measure and improve overall satisfaction ratio to 99% of customers and third parties - Development of company operating standards to ensure internal operating requirements met, as well as delivering expectations of the industry code of practice measured by quarterly audits - Managed creation of local business branding, marketing, sales plans, advertising and public relations - Development of performance review process and calibre analysis to support succession planning - Introduction of new community role to support local marketing of individual and group business brands - New business performance scorecards introduced for the field team which changed the culture of the business to a more commercially focused organisation

Experience and Achievements- Responsible for 150 pharmacies with 1000 staff turning over £120m across the South, leading team of 10 regional managers, HR and training, working with head office to create and deliver annual business plans- Liaised with Primary Care Trusts, Local Authorities, County Councils and GPs to develop an effective working relationship in each trading area to ensure patient care in the community was the number one priority - Under new pharmacy contract regulations, increased number of professional services provided to patients resulting in wider range of service provision, patient profile and an increase in revenue- Applied for and secured a number of new contracts for the provision of pharmaceutical services enabling opening of new sites and relocation of existing to improved locations inside GP surgeries and health centres- Increased NHS and OTC sales volume for Southern Region by 15% through organic and acquisitive growth from increased provision of prescriptions and additional locally funded healthcare services over 3 years - Created a calibre analysis tool for management succession planning across the group and led an academy development programme for high performing managers to create pool of future management- Facilitated the acquisition and integration of newly acquired pharmacy businesses to the Co-op brand

Experience and Achievements - Provided leadership to Hampshire located Tesco Superstores, annual turnover of £55 million and 400 staff - Successfully re-structured and re-focused the stores senior management by implementing best practice store operating procedures and promotional routines resulting in improved stock availability to over 98%- Improvement in the store standard and customer offer along with the increase in operational efficiencies resulted in a 10% increase in annual sales and an improvement in the stores customer satisfaction performance by 15%

Experience and Achievements - Area Manager of M4 corridor located area of 20 stores with an annual turnover of £45 million, re-structured area team in line with operational needs, implemented WHSmith transformational leadership principles across all store teams, and project led construction and communication of Southern Regional business plan - Area Manager of Glasgow/West coast of Scotland area of 20 stores with an annual turnover of £30 million, project managed the development, communication and implementation of business strategy and played a key role in the cultural transformation of John Menzies business, following acquisition to WHSmith

Experience and Achievements- Store Manager of inner M25 store in Bromley, headcount of 150 and an annual turnover of £8 million- Regional Property Project Co-ordinator in the Eastern Region responsible for store development team consisting of operations and training managers delivering opening day store operating standards and recruitment and training activity for new store openings, regional store refurbishments and store relocations- Store Manager of a coastal located highly seasonal store in Hastings with annual turnover of £5 million with lead store duties for Brighton and Hastings district and responsibility for training new store managers - Store Manager of a “best in class” store in Hitchin with an annual turnover of £3.5 million, used to trial new product ranges and company projects and was lead store for Hertfordshire district and Eastern regional office- Project Manager working in conjunction with Anderson Consulting in Moscow, Russia providing retail training workshops to Russian retailers and conducting follow up visits to businesses of course attendees- Store Manager of Rugby, Warks a 3 floor store in a town centre with an annual turnover of £2 million

Experience and Achievements- Successfully completed comprehensive area management training in Germany to learn company culture- Ran area of stores in Nuremburg, Germany as part of the induction to business to understand operations - Managed an area of stores in Leicester and Nottingham in the early stages of Aldi entering UK market with responsibility for store operations, financial performance, people management, development and recruitment