CORE ACCOMPLISHMENTS• In a respectful, empathetic yet assertive manner; explaining strict compliance to government mandated requirements such as wearing a mask, and successfully addressing and resolving complaints. Engaging with clients in quarantine• Effectively managing a rapidly fluid and challenging environment during high-volume testing periods, de-escalating volatile situations, and ensuring adherence to legislative, policy and procedural frameworks consistently.• As part of my role requirements, I undergo testing for COVID every day prior to finishing work to ensure safety and have tested negative each time.• Travelled to customer vehicle assembly plants in Korea as a Quality Assurance liaison representative to help troubleshoot build issues.• Assisted in Pilot engine builds and hottest one of the first model CD CC F11 2.4-liter builds for GM Melbourne engineering department. Assisted Lang Lang Vehicle testing ground Plant to further improve diagnostics and production systems.• Assisted in setup of F11 hot test, involving overhead conveyor redevelopment of engine rerouting sensors engine carrier redesign engine hottest fittings, procedure development of (SOS) standardized operating sheets and (JES) job element sheets.