Director, Uk & Ireland
London, United Kingdom
Led the UK & Ireland for Backbase, and omni-channel banking platform that enables digital transformation for Financial InstitutionsResponsibilities:• Lead - Overall commercial & operational responsibility, and customer success, for UK & Ireland.• Deliver - Developed and delivered digital propositions to 14 key Financial Services clients across digital sales and servicing (including savings, mortgages, credit & lending and accounts).• Grow - Work with colleagues and clients to identify new opportunities; define, plan and execute on new strategies.- Grew revenue from £2m p.a. to £20m p.a. (delivering £100m in new revenue in total) - Achieved 50% margin and 85% billability - Scaled UK operations from 5 to 100 employees- Led 20 programmes and 60 digital banking propositions/re-platforms/builds- Redefined Backbase’s global professional services value proposition- Re-designed the global customer success engagement model- Identified and onboarded 4 near-shore partners for UK&I operationsClients include AIB, Aldermore, Assurant, C. Hoare & Co., Credit Suisse, European Bank for Reconstruction and Development, First Data, Hiscox, HSBC, Legal & General, Lloyds Banking Group, Metro Bank, National Savings & Investment, Natwest Group, and Virgin Money.