Simon Bond Email & Phone Number

Walton-On-Thames, Gb

* Managing accounts of small and medium enterprise (SME) companies* Ensuring that customer service levels outlined in the Service Level Agreements (SLA’s) are achieved to provide a consistent level of service to clients globally.* Responding to all incoming enquiries by telephone, e-mail or web for the territories covered by the team in line with published Service Level Agreements. Aiming for first time resolution wherever possible.* Fulfilling client product orders, training requests and licence purchases according to the published Service Level Agreements.* Filtering clients to the right department/individual* Maximising on all sales opportunities; up-selling, cross-selling and promoting current offers, sales appointment booking, lead/opportunity qualification and forwarding to sales.* Understanding the SHL organisation structure and to liaise and build strong relations with internal teams, locally and remotely.* Helping actively manage the client database, provide sales support and liaise with the sales team, to ensure client information is accurate and up to date.* Adhering to set Key Performance Indicators and Service Level Agreements as set by CEB.* Understanding SHL’s product, training and service offerings and how these compare to SHL’s competition, especially for territories outside of where the GCSC is located.* Providing support to Clients using SHL’s range of ‘Off the Shelf’ and ‘Internet Based’ IT Products* Looking for potential revenue streams and feedback to management for ways to increase revenue and update SHL processes.* Undertaking ad hoc projects as and when required.

Thames Ditton

In my role of Bureau Fulfilment Agent, reporting to the team leader, my responsibilities included:* Fulfilling client work requests for bureau products with agreed SLAs.* Submission of credit note requisition forms to client admin support and timely forwarding of new bureau requests for invoicing.*Communicating effectively with client support regarding queries on bureau products and services.*Any other reasonable duties as requested by the manager.*Processing work for the South African bureau.* Providing support to other bureaus including India, Hong Kong, Singapore, Germany, Switzerland.* Working on the UK bureau.

Twickenham, United Kingdom

In my role of Database Assistant, reporting to the Competitions Manager, my responsibilities included:* Assisting in the administration of RFU national competitions at all levels including the Guinness Premiership, national divisions and below. This included: Ensuring that clubs adhered to RFU competitions regulations.*Calculation and processing of clubs’ expenses.*Competition Draws.*Correspondence to clubs.*Providing information to the public, players, and the RFU’s other departments.*Maintaining the accuracy of RFU databases at all times.*Undertaking any other duties that were required at the time.

Bachelor’S Degree, History With Classical Studies

Education record