Simon Brandreth Email & Phone Number

Remote

As Lead Product Owner at Distributed, I established the product function from the ground up. Following competitor analysis and utilising data-driven metrics I designed and implemented a comprehensive end-to-end product delivery framework. This framework seamlessly directed cross-functional teams from pre-sales initiation through the entire software development lifecycle to product delivery. As the Product Lead for client projects, I utilised my requirements gathering and analytical skills to establish a clear product vision and delivery strategy, transforming business objectives into actionable roadmaps, well-defined features, user stories and acceptance criteria. I also led the recruitment process conducting interviews of product freelancers to support client projects and grow the talent pool. • Introduced a systematic, measurable and predictable product delivery framework, optimising efficiency and consistency.• Created an extensive knowledge base, providing invaluable guidance to project teams and boosting their capabilities.• Enhanced process consistency and adherence by the implementation of standardised workflows, best practices and KPIs.• Improved client-facing performance of pre-sales and delivery teams, increasing efficiency by 50%.• Drove SaaS development projects as Product Lead, taking charge of internal initiatives and client-facing engagements.• Managed talent sourcing, integrating skilled freelancers to enhance both internal and client project capabilities.

Bristol, England, United Kingdom

Led an agile development team in designing and implementing a data aggregation and visualisation solution, clearly defining scope, and built on robust API development strategies for efficient data exchange and management. Monitored regulatory, compliance, technical, and operational data across key areas, ensuring alignment with stakeholder goals. Employing user centred design thinking enabled my team to solve complex problems, generate distinct features, and craft technical user stories, effectively shaping a progressive roadmap and prioritised backlog. My team adaptively employed SAFe, Scrum and LeSS agile frameworks in accordance with the program's evolution.• Built a global team of software engineers, data and business analysts driving collaboration both on and offshore. • Drove the design, delivery and testing of operational infrastructure in support of tool development.• Designed innovative tracking & data reporting tools, centralising digital insights & crafting user-friendly UI/UX interfaces.• Contributed to digital roadmap definition, improving the customer journey for the provision of data insights to all teams.• Achieved substantial cost savings of £3m by facilitating migration to new infrastructure.

Bristol, England, United Kingdom

Digital Product Owner – Cloud Tribe – BT PLC, April 2020 – October 2020Launched a business intelligence, data analysis and discovery team, aiming to identify potential platforms and end-user services for migration to public cloud solutions, to support strategic planning. Collaborated with business and technical stakeholders to establish the business case, target operating model (TOM), and related architecture for applications designated for the project. Leveraged the SAFe agile framework, promoting system and design thinking with economic efficiency in all work outputs from the team. Formulated related migration services to promote the adoption of new public cloud solutions and to guide technical representatives from various business units and stakeholder management.• Engaged FTEs & offshore subcontractors to form a squad of 5 x data analysts & database engineers. • Informed roadmap decision making through detailed design of a technical and operational database.• Identified opportunities for cloud migration using data insights, resulting in full stakeholder engagement.• Positioned the business to reduce 91 applications and 3000 hosts to zero to meet March 2023 target.

Bristol, England, United Kingdom

Contributed to BT's in-sourcing programme involving 150 third-party hosted applications. Guided third-party delivery and internal project management teams through multiple migration projects. Ensured success by vigorous validation, design of effective migration processes and the establishment of comprehensive guidance documentation.• Saved £2.7m by migrating three third-party applications to BT data centre as part of in-sourcing programme.• Transitioned 35m customers by migrating EE primary mobile and data provisioning services applications.• Migrated EE contract and order management systems for more than 650 retail and franchise sales outlets.

Bristol, England, United Kingdom

Provided technical leadership of internal teams and IT partners in new technical service delivery, considering associated risks and defining the business case for IT change and business transformation, with related problem solving.• Embedded a bring-into-service process to ensure project delivery to technical and operational expectations.• Significantly reduced operational risks by 75% using comprehensive work packages and action planning.• Safeguarded £3m in daily revenue for indirect retail partners by preventing any disruption to services.• Supported a decrease in incident volumes by 60%, improving resolution time by 50% for incidents.

Bristol, England, United Kingdom

Implemented an inbound/outbound call-handling solution and workforce management and call recording system for EE/T-Mobile global contact centres. Leveraged my technical expertise to boost collaboration, communication and delivery efficiency.• Validated feasibility of services during design and delivery stage, overseeing multiple workstreams. • Facilitated knowledge sharing and problem-solving, enabling teams to meet workstream deliverables.• Verified service feasibility during design and delivery stages, overseeing multiple work streams and managerial reporting.• Saved £75k in costs by leading internal resources to deploy 6,000 handsets across 15 UK contact centres.• Trained contact centre teams in the UK, India and South Africa using classroom-based learning programs.

Bristol, England, United Kingdom

As a technical and commercial consultant, I drove ambitious IT transformation objectives, engaging with vendors to obtain quotes for services and assets, requiring influential negotiation skills. I delivered integration validation services across a broad spectrum of workstreams, encompassing the transformation of data centres, network services, end-user computing and embedding of ITIL processes for technical service management across all business functions. • Decreased data centres from 10 to 4 through successful consolidation programs.• Reduce servers from 5174 to 4139 via third-party hosting, with a further 3104 in view.• Consolidated portal into a single PCI-complaint solution and upgraded IVR on platform.• Achieved programme savings target of >£20m as workstream lead and technical guide for migrations.

Bristol, England, United Kingdom

In my role, I provided operational leadership and managed third-party teams located both onshore and offshore. My primary responsibility was to ensure professional and comprehensive middleware service delivery.• Improved team performance and results through process streamlining and KPI appraisals.• Maximised third parties to transition support services for onshore and offshore-based teams.

Bristol, England, United Kingdom

As a technical authority, I led, supported, and developed robust Windows-based domain infrastructure and related architecture for the Orange shared services function. • Fulfilled Principal Technician and Support Manager roles for 1-year to lead a team of 11 personnel.

Bristol, England, United Kingdom

My primary role was to deliver technical services in all aspects of the design, delivery, and operational support of Windows infrastructure. • Designed, delivered, and installed Windows infrastructure to support a rapid expansion.• Successful in the end-to-end commissioning of numerous UK contact centres.