Simon Britton Email & Phone Number

West Sussex, England, United Kingdom

Atlantic Customer Solutions is an independent, international management consultancy with a breadth and depth of experience in customer facing systems and processes.- CRM Solutions- Local Government Value for Money- Business Transformation- Innovation- Commercial Management- Procurement- Leadership Development

Project Manager of a procurement project for Online Charging System (OCS) and Business Support System (BSS) supporting 23 million customers, part of a business transformation programme at a Telecommunications company.

London, United Kingdom

Working on Digital CX and compliance projects for a Telco client

London, United Kingdom

I am currently managing a GDPR compliance project for Snapcare.

London, United Kingdom

• Full programme lifecycle from business case, procurement, design, implementation, benefits management and transition.
• Agile product development with “cookie cutter” waterfall deployment and service transition.
• Redesign of global sales user journey and implementation of digital resources reduced customer journey time by over 50%, reduced transaction costs by 50% and increased sales conversion from 4.7% to 8.7%.
• Managing Teaching transformation programme, including rolling out replacement Teaching Centre Management system to over 150 locations in 50 countries.

Strategic consulting in Personal Data Store and Customer Experience fields. Currently working on Cloud-based service migrations.

London, United Kingdom

Working with Atlantic Customer Solutions as part of the midata Design Authority team. The UK Government, the Open Data Institute and leading UK companies and authoritative bodies are collaborating on data services innovation in the midata Innovation Lab. We're putting together the world's fastest-built data innovation lab creating the world's most.

Responsible for managing Prince 2 compliant procurement projects for Cloud-based Federated Authentication and Statistical Analysis Services. - Delivered outline business case, tender and evaluation documentation and specification for Cloud-based Federated Authentication service, compatible with Government Single Employee Identity and Federation Hub.

Mydex’s mission is to help individuals realise the value of their personal data. We do this by providing individuals with Personal Data Stores and related services.- Created a range of public, third and private sector use cases service use cases for Personal Data Services- Built Return on Investment calculator and developed functional specifications using.

- Reshaping Customer Contact business case and Target Operating Model- Implemented and managed transactional shared service centre- Implemented Payroll and HR system- Implemented e-Recruitment system- Procured and built first UK local government Talent Management system

- Project Manager for ICT infrastructure, 3,500 desktops, 200 seat, multi-channel contact centre, CRM, Content Management system and new website.- Operational manager for 200 multi-channel contact centre.