Simon Britton

Simon Britton Email and Phone Number

Project Manager at Homeflow @ Homeflow
london, london, united kingdom
Simon Britton's Location
Ashtead, England, United Kingdom, United Kingdom
Simon Britton's Contact Details

Simon Britton personal email

n/a
About Simon Britton

An operational/project (Prince 2™/Agile PM practitioner)/programme manager (MSP™), with wide experience of delivering complex, transformational operations, projects and programmes, often based around digital. My strength is delivering business changes that have a positive impact on customer experience and improving organisation effectiveness.

Simon Britton's Current Company Details
Homeflow

Homeflow

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Project Manager at Homeflow
london, london, united kingdom
Website:
homeflow.co.uk
Employees:
26
Simon Britton Work Experience Details
  • Homeflow
    Project Manager
    Homeflow Jan 2022 - Present
    West Sussex, England, United Kingdom
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  • Atlantic Customer Solutions
    Associate
    Atlantic Customer Solutions Dec 2010 - Present
    Atlantic Customer Solutions is an independent, international management consultancy with a breadth and depth of experience in customer facing systems and processes.- CRM Solutions- Local Government Value for Money- Business Transformation- Innovation- Commercial Management- Procurement- Leadership Development
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  • Atlantic Customer Solutions
    Project Manager
    Atlantic Customer Solutions Jul 2018 - Jan 2020
    Project Manager of a procurement project for Online Charging System (OCS) and Business Support System (BSS) supporting 23 million customers, part of a business transformation programme at a Telecommunications company.
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  • The Doctors Clinic Group
    Project Manager
    The Doctors Clinic Group Feb 2021 - Mar 2022
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  • Ajilion Finance
    Project Manager
    Ajilion Finance Feb 2020 - Dec 2020
    London, United Kingdom
    Working on Digital CX and compliance projects for a Telco client
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  • Snapcare
    Project Manager
    Snapcare Apr 2018 - Jun 2018
    London, United Kingdom
    I am currently managing a GDPR compliance project for Snapcare.
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  • British Council
    Programme Director
    British Council Aug 2013 - Mar 2018
    London, United Kingdom
    • Full programme lifecycle from business case, procurement, design, implementation, benefits management and transition.• Agile product development with “cookie cutter” waterfall deployment and service transition.• Redesign of global sales user journey and implementation of digital resources reduced customer journey time by over 50%, reduced transaction costs by 50% and increased sales conversion from 4.7% to 8.7%.• Managing Teaching transformation programme, including rolling out replacement Teaching Centre Management system to over 150 locations in 50 countries.
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  • Road 2 Limited
    Consultant
    Road 2 Limited Dec 2010 - Jun 2015
    Strategic consulting in Personal Data Store and Customer Experience fields. Currently working on Cloud-based service migrations.
  • Midata Innovation Lab
    Consultant
    Midata Innovation Lab May 2013 - Jul 2013
    London, United Kingdom
    Working with Atlantic Customer Solutions as part of the midata Design Authority team. The UK Government, the Open Data Institute and leading UK companies and authoritative bodies are collaborating on data services innovation in the midata Innovation Lab. We're putting together the world's fastest-built data innovation lab creating the world's most interesting and varied datasets for the UK's best brands and developers to work with.- Authoring mIL Design Specification- Created wireframes for Consumer Data Upload portal
  • Department For Business Skills And Innovation
    Project Manager
    Department For Business Skills And Innovation Sep 2012 - Apr 2013
    Responsible for managing Prince 2 compliant procurement projects for Cloud-based Federated Authentication and Statistical Analysis Services. - Delivered outline business case, tender and evaluation documentation and specification for Cloud-based Federated Authentication service, compatible with Government Single Employee Identity and Federation Hub projects.- Produced outline business case, tender and evaluation documentation, specification, implementation and transition plan for Cloud-based Statistical Analysis service.- Defined specification and helped implement and support two Cloud-based office productivity proofs of concept.- Drafted high level requirements document for future ICT for BIS.
  • Mydex Cic
    Public Sector Consultant
    Mydex Cic Dec 2010 - Aug 2012
    Mydex’s mission is to help individuals realise the value of their personal data. We do this by providing individuals with Personal Data Stores and related services.- Created a range of public, third and private sector use cases service use cases for Personal Data Services- Built Return on Investment calculator and developed functional specifications using user-centered design and iterative approach.
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  • London Borough Of Brent
    Head Of People Centre
    London Borough Of Brent Dec 2006 - Nov 2010
    - Reshaping Customer Contact business case and Target Operating Model- Implemented and managed transactional shared service centre- Implemented Payroll and HR system- Implemented e-Recruitment system- Procured and built first UK local government Talent Management system
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  • Lb Croydon
    Head Of Customer Service
    Lb Croydon Sep 2001 - Nov 2006
    - Project Manager for ICT infrastructure, 3,500 desktops, 200 seat, multi-channel contact centre, CRM, Content Management system and new website.- Operational manager for 200 multi-channel contact centre.
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Simon Britton Skills

Public Sector Business Transformation Stakeholder Management Change Management Prince2 Crm Local Government Project Management Business Analysis Governance Management Business Process Improvement Stakeholder Engagement Program Management Strategy Culture Change Organizational Design Service Delivery Project Delivery Training Management Consulting Government Business Case Policy Private Sector Business Process Outsourcing Performance Management Talent Management Shared Services Customer Experience Coaching Performance Improvement Procurement Consulting Project Planning Personal Data Services Leadership

Frequently Asked Questions about Simon Britton

What company does Simon Britton work for?

Simon Britton works for Homeflow

What is Simon Britton's role at the current company?

Simon Britton's current role is Project Manager at Homeflow.

What is Simon Britton's email address?

Simon Britton's email address is si****@****ad2.com

What skills is Simon Britton known for?

Simon Britton has skills like Public Sector, Business Transformation, Stakeholder Management, Change Management, Prince2, Crm, Local Government, Project Management, Business Analysis, Governance, Management, Business Process Improvement.

Who are Simon Britton's colleagues?

Simon Britton's colleagues are Lisa Reid, Claire Martin, Kayleigh Regan, Freya Speed, Adam Laird, Matias Canzani, Jose Guerra.

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