I am currently working on a client site for The ComputaCenter performing a roll-out of Windows 10 to the estate. Much of my day is taken up writing PowerShell script's to automate the deployment of applications and generate reports

Over the past year I have been a volunteer at Lovat Fields Retirement village. Providing training for over 55’s on Microsoft products and configuring homes networks.

Contract marking City and Guilds exams for Zenos IT Academy

I spent a year in Southern Spain installing several Wi-Fi and Internet Café’s. I also offered a home support service for individuals and companies alike.

I am currently contracting for Daimler Chrysler (UK) managing the roll out of their new ePOS system to 600 plus dealerships. I am also responsible for diagnosing any issues the customers have and advise the development team on which issues to fix and in what order.

As Technical Support Manger/IT Manager within Blackspot Interactive Ltd I was responsible for a wide range of support for both internal and external customers. These included the day to day running of the support team and expanding / maintaining the It infrastructure within the company.Key Achievements I rebuilt the company network moving from a 2000 domain to a 2003 domain running Microsoft Exchange 2003. I successfully implemented a Blackberry Server so our remote… Show more As Technical Support Manger/IT Manager within Blackspot Interactive Ltd I was responsible for a wide range of support for both internal and external customers. These included the day to day running of the support team and expanding / maintaining the It infrastructure within the company.Key Achievements I rebuilt the company network moving from a 2000 domain to a 2003 domain running Microsoft Exchange 2003. I successfully implemented a Blackberry Server so our remote users could access their emails on the move. I played a key role in product development and testing. Integrated an online support site that reduced the number of unresolved customer queries over a typical weekend from 400 to an average of 50. In the three years at Blackspot Interactive Limited I was promoted from Second Line Support to Support Team Manager/IT Manager. Show less

As Technical Support Team Leader within CellTracker I was responsible for a wide range of support, administration and solutions based activities. These included Network administration, whilst managing the Support Team serving CellTracker’s worldwide customer base both from the UK Office and through site visits.