Simon Brown Email & Phone Number

The primary purpose in my role is to manage the implementation and training process for new customers’ efficiently so that all customers are able to maximize the benefits offered by the ClubWise system.I am responsible for establishing and maintaining excellent communications with the customer throughout the process in order to create a positive and beneficial customer experience.A key purpose of my role is to take full responsibility for my clubs “account management” during the process to ensure that all key dates and milestones in the process are achieved and the full service is delivered.I strive to ensure that all customers have a full appreciation and understanding of the ClubWise system and are competent in the use of the application.I am also expected to provide first line support to all ClubWise customers in the UK at peak times and when staffing levels within the Support team demand.

Aylesbury

I actively manage, motivate, train and develop a team of thirty staff over twenty different clothing and accessorie brands with the ultimate goal of letting the customer have a memorable shopping experiance they remember through strong customer service and standards.

Aylesbury

Actively managing and motivating a team of fifteen staff to strive to offer the best possible customer service to every customer. Other areas of the role include training and development, Using intiative in cost saving and loss prevention. Succession planning staff through the companys fast track courses. Aswell as consistently raising the bar to achieve strong sale and kpi targets.