Simon Bryan Email & Phone Number

Responsibilities:-Directed daily operations including staff management, financial oversight, and client relations, leading to improvement in operational efficiency. -Led a team of 50+ employees in the daily operation of a highly demanding customer driven environment -Collaborating with senior management to develop long-term strategies to move into sustainable renewable energies -Fostering excellent relationships by building trust and rapport with existing and new clients, ensuring timely delivery of high performance and safety -Developed and managed client base by providing and promoting excellent customer service.

Bristol

-Worked on a focus group and implemented the format for over 150 new apprenticeships -Worked with the senior leadership and analyst team in delivering a healthy profit margin from my team -Ensured my region were strategically aligned, working towards the organisational goals, strategies and budgets -Built a successful culture and a cohesive bond with all areas across the business to optimise performance -Dealt with customer complaints/investigations. -Chaired meetings with other team leaders on governance and compliance of the industry -Helped the business in gaining crucial accreditations -Continually coached and develop my team ensuring they had a clear development career plan

Bristol

Responsibilities:-Ensure and promote safe and positive working in all environments -Ensure delivery of all KPI’s including Productivity, Completion, Customer Experience (NPS), Broken,Promises / Missed Appointments, Lead Generation and safety (Driver, Technical, Customer and Employee) -Provide both technical and non-technical coaching to increase overall performance -Roster and in day management (6-monthly – day +0) -Proactive approach to in day management of 38 Smart Energy Experts -Ensuring Adherence to Gas / Electric & Health and Safety regulations. (Technical) -Install and maintain commercial metering where required -Effective management of Mentors ensuring safety and KPI’s are delivered -Provide technical support / advice to both filed and office -Assets / Tools and finance management (stranding costs / Cost Per Job)-Management and Completion of specialist and escalated jobs -Technical Assessments and Coaching of existing and new Smart Energy Experts -Development of sharing best practise guides -Provide technical training and Monthly team meeting updates (technical and business updates)-Install exchange and maintain residential gas and electric meters. -Adherence to strict gas/electric & Health and Safety regulations. -Mentor apprentices, manage their expectations portfolios-Provide technical support/advice to peers and SEE’s. -Responsibility and management of Assets and tools across the ward -Completion of specialist and escalated jobs -Technical Assessments and Coaching of existing SEE’s -Delivery of all KPI’s (Completion, Productivity, NPS etc…) -Development of sharing best practise guides -Supporting Meeting Point sessions and providing technical training

Chepstow, Wales, United Kingdom

London Area, United Kingdom

I served my country in various countries and environments around the world as well as playing a critical role for the Royal family. During my time in service, I acquired a range of transferable skills and varied life experiences, which I have used and become highly valuable across a range of roles I have since held.