Key accountabilities & responsibilities • Leadership of business unit ( team of 64), $2.7m operating budget • Accountable for the Financial and Operational Performance of business unit activities• Developed Business Plan outcomes• Initiated expenditure within the Business Unit which fell in accordance to the Business Plan and budget parameters• Authorised decisions made, concerning operations to the facilities • Developing and implementing innovative and efficient fitness, personal training and wellness centre programs that contribute to high membership retention rates which positively contributes to the revenue of PARC.• Developing and managing the crèche program to ensure that members regard this service as added value to their membership• Recruitment and quality management of gym/fitness instructors, personal trainers, therapists and crèche assistants. • Overseeing the fitness appraisal system and subsequent exercise programsKey achievements:• Opened PARC on September 6 2014 with 2,400 Health Club Members• Assisted the CEO of FRAC Pty Ltd. in the management and development of the Facility Establishment Plan, FF&E Register, Centre Naming and Branding, Strategic Plan, Annual business Plan and Operating Budget.• Working alongside said CEO in consultation with the Board to develop the Policy and Risk framework required to safely operate a commercial facility.• Led and assisted tender panels to evaluate and procure contracts for the following systems: Point of Sale, Financial, Time and Attendance and payroll. As well as, contract for Cleaning Services and Gymnasium Equipment.• Led and managed implementation of the Gymnasium, Group Exercise, Personal Training, Wellness Centre and Crèche operations • Alongside other department heads, recruited 17O employees for pre-opening.

Key accountabilities & responsibilities • Direct responsibility for the delivery and management of all operational, programming and servicing requirements.• Led and managed the development and provision of high quality aquatics and fitness programs through the management of business units. Development of business and marketing plans and ongoing program development.• Develop Annual Plans and Budgets consistent with the Strategic Plan. • The effective day-to-day management of staff, resources, all maintenance functions, contractors and contracts. • Implemented Service and Hire Agreements with key user groups. • Prepared annual budgets in line with the adopted Business Plans.• Developed and implemented a marketing and promotional plan. • Managed and coordinated the effective response and resolution to all customer feedback. • Led customer service standards including mechanisms to systematically monitor performance. • Ensured that Risk Management and OHS Policy and Procedure was adhered to. • Reviewed and implemented any necessary contractual requirements (i.e. leases, contracts, service providers, supply arrangements, hire and user agreements). • Developed monthly financial and performance reports focused on key aspects of the business.Key achievements:• Key Leader on all operational aspects including heads of departments, operations, financial activity, maintenance and OH&S and user groups. • Developing and managing annual business plan. Achieving 100% of planned outcomes • Increased Centre revenue by 30%and attendance by 38%. • Improved Customer Satisfaction rating from 67% to 82%. • Awarded Life Saving Victoria Safety Audit Pool Platinum Award.• Awarded ARV ‘Seasonal Facility Award’ 2011 & 2012 for most outstanding aquatic facility.• Increased summer LTS swim enrolments by 50%.• Motivated 200 employees across multiple departments in the successful delivery of strategic and operational objectives.