Simon Buggie Email & Phone Number

Keele, Staffordshire

• Building, maintaining, and growing long-term relationships with partners, enabling both parties to benefit through the value of the relationship• Taking ownership of partner accounts, ensuring service levels are upheld• Participate in face-to-face meetings with partners on a regular basis, to understand their business activity and performance• Understand partner issues or challenges and identify ways the business could better assist through new processes and/or development features• Continually researching solutions through analysing data sets to influence partners to achieve commercial objectives, resulting in brand buy-in, growth and retention• Communicate and report to the internal and senior teams on partner progress and performance on a regular basis• Monitor and assess activities of competitors to proactively satisfy and retain clients• Provide excellent service in order to maintain a positive reputation for the business

Cheshire

•Contributing to sustainable growth with small-business customer base by providing detailed business reviews, enabling a deeper understanding of business issues and opportunities•Using strategic tools to advise customers on potential areas for growth•Proactively and authoritatively explaining digital services to ensure our customers have confidence in their channels•Going above and beyond, by identifying our customers’ needs and offering solutions that are right for them•Owning, managing and resolving customer queries within agreed timescales, dealing with feedback effectively to improve services

International

• Communications and security advisor to overseas Government departments, focussing on satellite communications technologies (Thuraya, ISAT and Iridium). • Supporting clients to capture system design requirements, ensuring end users’ needs are achieved. • Promoting additional integrated technologies including VSAT networks (Ka/C-Band), to expand systems and enhance pre-requisite capabilities, particularly in remote field locations. • End-to-end program management including procurement, system build, implementation, training and ongoing technical support and maintenance. • Building and maintaining relationships with clients leading to business development.