Simon C. Email & Phone Number

Newcastle-Upon-Tyne, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

Sweden And United Kingdom

During my five months leading the Operational team in Sweden, I created, delivered and implemented a high level automated auditing tool, currently being used internationally. We were able to streamline staffing and schedules delivering a 9% reduction from the start of the project. Restructuring the senior operations team and introducing and implementing multiple procedural changes to maximise efficiencey and customer experience. I also successfully managed the takeover, rebranding and re-opening of 3 additional restaurants to the group.My role is to deep dive all aspects of retail operations. Using 18 years of fast paced Retail Management experience to:Define - Problems and the target output required to achieve goalMeasure - Collecting data on the process and/or the problemAnalyse - The cause affecting the relationship between the inputs and outputsImprove - Implement solutions and process of inputs to maximise outputControl - Ongoing and sustainable improvement achieved through consistent standards and controlsAcknowledging many fixed costs cannot be impacted by process, Initial focus will always be prioritised upon costs/controls of highest risk or biggest impact opportunities first.Profit and Loss - Analysis and benchmarking of all line accounts, develop and create continuous action plans for maximum impactRevenue Growth - Through Market Analysis and Opportunity, Quality Product, Customer led Service, delivered in a clean, safe, friendly and fun environment.Health and Safety - Effective and timely Management through Process, Audit and CompliancePeople Management and Retention - Specific Goals and PDPs created to exceed business objective, whilst focused at employees' individual motivational driversLoss Reduction - Tactical Ergonomics, Security and Asset Control, Cost Projections, Labour Forecasting and Inventory Management

Midlands

• Responsible for leading a ‘customer led, service driven’ team comprising of 145 employees including my Store Manager team.• Monitoring our profit and loss reports to prevent any wastage and ensure cost effective running of the location.• Maximise the revenue of our fleet through commercial calls and reviewing rates and restrictions alongside the revenue management and fleet teams. • Focus on our customer service, analysing our Medallia customer feedback results and building on our customer satisfaction by utilising feedback, to drive our action plans across the location. • Driving the sales results across the location, through supporting my management team in engaging and coaching the rental sales agents, to continue our success in revenue sales.• Accountability for the Voice of the Employee survey to ensure employee engagement. Most recent results reflecting the highest in most improvement in the UK.• Support engagement of my team through development plans to ensure efficient succession planning. Delegating to my team to support their ongoing success, conducting quarterly conversations regarding their performance and development opportunities, alongside frequent 121’s and support.• Planning and holding frequent team meetings to ensure alignment across the team with the Business objectives. • Consistently having the Midlands territory as the top performers across most KPI’s in the UK. • Achieving the most successful financial contribution for the region in the 2018 results.• Creating and building a team of high performing Managers.

Scotland And The North East England

• Responsible for six locations which comprise of 70 members of staff. Accountable for the staff performance and the locations results.• Fleet management across the region to ensure we have adequate volume in each location without compromising our utilisation. Regular communications with the fleet and revenue management team to ensure restrictions or movements are beneficial to the business.• Responsible for the Net promoter customer response survey across the region and the implementation of action plans to increase our results.• Continuously working on the development of my Store Managers to enhance their impact on location and results of key performance indicators.• Winner of the Local Market Store of the Year award across the UK business with my team in Edinburgh.• Winner of consecutive ‘Win Summer’ awards for the successful results at a critical peak time of year for our Business with my teams in Edinburgh and Glasgow respectively.• First time internal control audit passes in all locations.

Newcastle Upon Tyne, United Kingdom

• Responsible for 15 direct reports including the performance management of the station and the team members. • Responsible for all KPI’s for the location and driving the performance of these from my team through motivating them to succeed.• Managing corporate compliance to ensure internal audit control standards are met and repeatedly delivering successful results in this field.• Supporting the success of the region by taking on additional responsibilities to assist my line Manager.• Management of fleet to ensure we had adequate volume on location, running at efficient utilisation. • Controlling the security and stolen cars policies with the law enforcers.

North East England

• Achieving Store of the Year in 2007 above 1,500 stores in the Uk.• Responsible for the food cost loss/waste management reports.,• Set up and delivered team meetings within locations to share best practice and cost saving opportunities.• Identifying best practice locations to create and distribute action plans to further drive performance and reduce costs in the region.