Simon Carmichael Email & Phone Number

Enhanced Due Diligence (EDD) checks of new and existing customers, ensuring records are accurate in all systems and that supporting documentation is recorded in individual customer risk files.Use of Lexis Nexis, Companies House, Adverse Media checks and ID verification.Timely, efficient, and accurate affordability checks of new and existing customers.

Provide support to the Fraud Team and work closely processing requests from the Customer Support Team. Including tasks such as:Process & Analyse incoming player Identification Card tracesProviding extra support to CS via Teams referral roomEdited registration detailsEscalated ID checks – Non-UK IDPeps & SanctionsReal Time AlertsVarious behavioural.

• Main responsibilities included:
• Prevention and detection of internal and external crime through analysis and monitoring of all Ladbrokes Coral systems
• Identification and prompt escalation of potential licence threatening occurrences
• Effective reporting of non-compliance towards operating procedures thus affecting business margins

• Main responsibilities included:
• Providing a friendly and efficient service so as to encourage repeat business, talk to customers with a view to identifying opportunities to promote profitable turnover
• Manage customer complaints and comments in such a way as to enhance customer loyalty, resolving as many as possible in the shop
• Maintain customer service throughout the shop according to Divisional standards
• Minimise queuing by managing and… Show more Main responsibilities included:
• Minimise queuing by managing and operating EPOS with speed and accuracy