Handling inbound customer service callsQuery resolutionMaking outbound calls to existing customers to follow up on queriesOrder entry• Deliver exceptional Customer Service to our clients focusing on SERVICE:o Speedo Efficiencyo Reliabilityo Versatilityo Communicationo Extraordinariness• Managing a high workload whilst remaining organized• Always being aware of the bigger picture and anticipating potential issues & opportunitiesMentorshipSelected to be a trainer for new representativesEmail queries

Claims Handler “Compass Claims”March 2016 - September 2016Compass Claims are specialist providers of accident replacement vehicles and accident management services for any vehicle owner involved in a motor vehicle accident.Key responsibilitiesClaims• Lodge new claims via email, phone calls or any other medium• Make decisions regarding liability• Escalate risks on claims to a Senior/Team Leader as per the claims process• Dealing with difficult situations (internal and external customers) whilst remaining professional at all times.• Deliver exceptional Customer Service to our clients focusing on SERVICE:o Speedo Efficiencyo Reliabilityo Versatilityo Communicationo Extraordinariness• Developing & building productive relationships with all staff• Managing a high workload whilst remaining organized• Always being aware of the bigger picture and anticipating potential issues & opportunitiesMentorship• Selected to be a mentor to train new staff (10 people) on top of my missions as a claim handler• Job shadowing: cross-listening to calls, on-the-job support, feedback for improvement• Advice & guidance on “do’s and don’ts”, commonly encountered difficulties, how to communicate effectively with different types of customers• Return on Experience & lessons learned provided to Compass Training Department

“Shifting Pillars” is a video production and a web-design company for individual customers, companies and associations.Key responsibilitiesWebsites• Responsible for setting up the website and the parameters of the FTP server• Building and setting up the SQL Base• In charge of the installation and the setup of the back-office via “Wordpress”• Setting up and programming the website, its plugins, and add-ons• Adjusting the style, visual appearance and ergonomics • Creating graphic designs, pictures and logosbased on the materials and elements provided by the customer• Defining, implementing and monitoring search engine optimization• Using Web analytics to measure effectiveness in meeting consumer expectations• Website administrationVideo production• Pre-production including thorough discussions with the customer about the purpose and the target of the video• Creation process: taking care of the contents and the elements provided by the customer needed to complete the task, bringing aliveness to the ideas discussed during pre-production• Delivery & Rollout: responsible for the validation of the project, the result and the investment analysis

“Worth it” was a start-up in the eSports business. The objectives of the project were to grow a strong identity in the still underdeveloped, yet promising market of electronic pro-gaming, through the main following activities: Managing a team of pro-players and their presence in online and live competitions, streaming games and news through our webTV, and promoting eSports in Europe more generallyKey responsibilities• Setting the strategies, the vision and the direction of the company• Responsible for recruiting the best players, the best teams and all the staff members including, managers, coaches, salesmen, community managers, web designers, video editors, graphic designers, news writers, directors and streamers.• Supervising up to 50 people, dealing with staff organization and conflict management• Responsible for event management• Managing the company’s brand image, via forums, blogs, news, events and social networks• Getting investors “on board”, first contact and follow up, sponsor-hunting • Allocating capital to company priorities• Building and leading the Senior Executive Team• Modeling and nurturing strong company values and cultureKey achievements• Team Winner of the Gamers Assembly 2014 (most prestigious pro-gaming event in France) on League Of Legends (most played game in the world at the time)• 3nd place to the Gamers Assembly 2014 on HearthStone• 2nd place to Paris Game Week 2014 on Smite• Recruiting, managing and motivating a group of people to reach a common goal

Engineer “Equisun Energy” (FRANCE)Sept 2011 – Feb 2012“Equisun energy” is a company which operates in the photovoltaic panel industry in France. Both as a quality engineer and as a chargé d’affaires, I have contributed to the productivity and profitability of the company. My first assignment was to generate and create processes to accelerate the research in finding the best location to build photovoltaic plants.My second task as a chargé d’affaires was to develop current projects with the clients and third parties and ensure their success.Key Responsibilities• Elaborating & implementing processes to improve photovoltaic projects monitoring• In charge of creating processes that facilitate the research in finding the best areas in France to build photovoltaic panel plants• In charge of finding the best solution to connect each plant to the electrical network at the lowest cost• Responsible for the set-up and the implantation of plants on the field• Evaluating and adjusting cadastral maps for multiple plant projects• Ensuring each project will be validated by all authorities involved• Responsible for customers relationships: developing strong working links, promoting and delivering high-quality installationsKey achievements• Lowered the cost of the projects by finding the best parameters to connect the plant to the electrical network by 40%• Enhanced the method for finding building areas by 80% with new processes• Improved the process to identify areas protected by authorities for ecosystem matters by making it faster and easier to use• Accelerated the process for validation of administrative authorizations for construction (including environmental laws & regulations).

Engineer “Spraying Systems” (New-Hampshire-USA)Feb - August 2009Spraying Systems is the leader in the spray technology in the USA.Under the direction of the Engineering Manager, I was responsible for the design of many versions of their latest product, the ultrasonic nozzle. Key Responsibilities • Testing and reviewing the effectiveness of the ultrasonic system for special projects• Measurements and analysis of the reliability of the mechanical system on various versions of the nozzle• Correcting and redesigning models and shapes of the nozzle to enhance the efficiency of the spray• Modifying spray systems upon customer requestsKey Achievements• Designing the new model of the triple nozzle from scratch (one of their special projects at that time)• Designing new shapes of nozzles that allow quick mounting and unmounting of the nozzle• Succeeding in developing a nozzle shape that reduces heat and improve droplets quality• Fixing many issues on different nozzles after analysis of customer complaints