Simon Carstens Email & Phone Number

Auckland, Nz

Auckland, New Zealand

Elevate Sales offers a wide range of expert services including world renowned Sandler Training and Professional Development, sales strategy, outsourced sales management, sales effectiveness solutions, sales optimisation, incentives and rewards, sales enablement, and much more.

Auckland

Auckland, New Zealand

Executive role reporting into the CEO leading a global sales and support team. Conducted a company strategy creation process, architected and implemented business and sales transformation initiatives, hiring new sales capability, account planning and deal strategy, go to market campaigns, strengthened supplier relationships, and organisational improvements.

Auckland, New Zealand

Provided strategy, sales, and marketing consulting services to independent clients. Developed plans to introduce product lines to the commercial marketplace and improve market share. Created sales go-to-market plans and helped build and develop sales teams.

Auckland

Led a regional account management, business development, technical, and events team within Spark. Responsible for a large range of existing and new clients in the corporate & enterprise IT market. Established strong client relationships at an enterprise level promoting business partnerships leading to higher levels of customer satisfaction, and overperforming against all targets in one of New Zealand’s first fully integrated Agile organisations. Strengthened channel and supplier partner relationships. Developed and implemented a customised sales competency model, sales strategies, programmes, processes, and multi-Spark brand go-to-market strategies. Oversaw strategic deals and partnerships, joint account planning, market readiness, and executive governance.

Auckland, New Zealand

Executive role reporting into the CEO leading account managers, business development, service delivery, and contact centre teams. Supported and navigated through significant change including the company’s sale and transition to new owners. Led a company-wide strategic review and design process. Introduced and grew new products and services into market including digital SaaS services, data insights, and new payment methods. Built and maintained partnerships and alliances with industry partners, banks, vendor partners, and technical standards bodies. Developed and implemented a comprehensive sales strategy. Formed a robust, scalable infrastructure and high-performing sales team that exceeded expectations through winning customer strategies. Identified new market opportunities, sales process design and competency model, CRM design and implementation, sales tools, rewards architecture, role profiles, induction and training, dashboards, metrics, and opportunity management. 80% improvement in customer satisfaction, multiple industry awards for contact centre excellence, revenue increases, reductions in costs, and significant operational improvements.

Auckland

Leadership of the company’s largest NZ IT outsource client in a fully embedded partnership model. Reporting to the Australian VP and client CIO. Responsible for outsourced client services including infrastructure management of servers and databases, service desk, end-user computing, xaaS hosted services and applications, and large-scale infrastructure project services. Directed a team of 100 FTE. Increased margin and revenue by 63%. High Achievers sales award in 2013 and 2014.

Auckland

Leadership of a corporate sales and service team. Led a team of Client Managers, Technical Specialists, Enterprise Specialists, Mobile Specialists, Sales Coordinator, and Service Delivery Manager. Accountable for a portfolio of top corporate and enterprise clients with large revenues. Achievements included over performance against sales targets and customer satisfaction metrics.

Auckland

Reporting to the GM of Sales, leading a team of Sales Client Managers, Sales Client Directors, Client Liaisons, and a Sales Coordinator. Accountable for a broad strategic portfolio of Gen-i’s largest enterprise and full outsource customers worth over $100m p.a.

Auckland, New Zealand

Strategic account leadership role with P&L responsibility for a large Wholesale customer.

London, United Kingdom

Global Crossing was a telecommunications company that provided ICT services and operated as a tier 1 carrier. This UK role involved the enterprise leadership of an acquisitions and retention account sales team. I also led the creation of the UK Enterprise sales strategy involving structural changes, marketing initiatives, and go-to-market plans.

EMEA regional leadership of a wholesale voice sales and purchasing team. P&L responsibility. Successfully grew and developed the team and revenues.

London, United Kingdom

Colt is a London based telecommunications company with offices in 22 European countries, the US, India and Asia, with the company's network reaching 51 metro areas globally. This sales account management role saw responsibility for large carriers selling switched voice, bandwidth, data centre solutions, international capacity, and IP transit.

London, United Kingdom

WorldCom was a global telecommunications company headquartered in the US providing ICT solutions. This was a wholesale account management sales role selling switched voice, bandwidth, data centre solutions, international capacity, and IP transit. Multiple year high performance super achiever. Presidents Club award winner.

Master Of Business Administration (M.B.A.), Business

Activities and Societies: EMBA team faculty delegate Completed July 2008

Bachelor Of Commerce, Business

International Business and Employee Relations (double major)