Simon Cartwright Email & Phone Number

Experienced Manager with a demonstrated history of working in the financial services consulting industry. I have 20 years working on varied remediation and complaint handling projects on behalf of internal and external clients including many large life assurance firms, retail banks, and other organisations.My current and recent roles delivering IT solutions have seen me responsible for requirements gathering, project managing system development, change control management, manual software testing, test automation, deployment, and ongoing support. In prior roles, I have been responsible for quality monitoring and operational procedures.My roles have covered handling service complaints, reviews of regulated advice, and past business reviews such as pensions review, mortgage endowments, and TRASP.Qualified: as an AWS Certified Solutions Architect – Associate; as a Google Cloud Certified Associate Cloud Engineer, and in Azure Fundamentals; in ISTQB Certified Tester Foundation Level, and as an ISTQB Advanced Level Test Automation Engineer; as and AgilePM Practitioner; as a PRINCE2 Practitioner; in ITIL 4 Foundation; plus with the BCS Foundation Certificate in Business Analysis, BCS Certificate in Systems Development, and BCS Certificate in Requirements Engineering; and additionally with the Diploma in Financial Planning (DFP), Mortgage Advice Qualification (MAQ), and Insurance Foundation Certificate (IFC).Specialties:Process design,Systems development,Data analysis,Remediation / Claims / Complaints handling,Quality Assurance,Change Control & Business Improvement,Process manuals and procedures,Software testingI primarily work as an experienced Lead IT Business Analyst and Test Lead within the Deloitte Managed Solutions (DMS) IT team, which sits within Deloitte's Risk Advisory group.We focus primarily on the delivery of remediation projects in the Financial Services sector, which involves building and configuring our own case processing and workflow management software using an in-house project team.

Listed skills include Business Analysis, Process Improvement, Requirements Analysis, Data Analysis, and 24 others.