Simon Chamberlain Email & Phone Number

Truro A30

United Kingdom

• An integral part of the Operational Excellence team where to date over 1,800 employees have attended OE training, 5.8% of all UK&E employees and 8.3% of employees in bands 1 to 7, realising £2 million hard savings from.
• Caledonian Sleeper: reviewing the customer focussed processes of Digital check in, Guest account, customer communications and customer feedback. Worked in liaison with the contract, internal IT architects and Microsoft.
• Asylum Accommodation and Support Services Contracts (AASC): reviewed the energy usage of the business Property portfolio of approx. 6000 domestic properties nationwide, developing and implementing an automated Business.
• Analysed the governments database of 22 million Energy Performance Certificates (EPC) and got an 89% match for the businesses property portfolio of over 6,000 Properties.
• Supported the National Test and Trace Programme by implementing an automated Business Intelligence (BI) visual management system used across 160+ Covid-19 testing sites, resulting in improved government compliance and.
• J&I PPE usage: Facilitated a team to review the PPE requirements within the J&I division and provided a dashboard ensuring visibility of all stock, usage and future prediction trends based on government legislation and.

United Kingdom

• Provide Operational Excellence support in the development and deployment of best practices into our contracts, focused on service innovation, process engineering, workforce management, operational controls, and.
• End User Cessation process - Immigration
• Property Acquisition for approved applicants (Supported, granted to rehomed)
• Management Performance workbook
• Employee Performance Dashboard & Incentive bonus scheme
• Monthly reporting and recording, visual management Prisoner Escorting and Custodial Services (PECS) Stores & Stock delivery

UK Wide

• Further Development of the Lean awareness training (Now Yellow / Green Belt training which is ICIPS accredited (Institute of Continuous Improvement in Public Sector) in partnership with Oxford University) led to the.
• Mapped the End-to-End ProcessSerco Home Affairs Quality and Performance team
• Reviewed current working practices and ensure contract compliance and clarity around the customers KPI’s and expectations.J&I Custodial Blueprint
• Prisoner Work and Pay
• Work Force Management - (WFM) Right people, right place, right skills, right time, all the time.

UK And Europe

• Absorbed in to Group Projects and Transformation team where I was instructed to facilitate projects around the following -
• National procurement and purchasing processes (Credit card payment and preferred suppliers)
• Defence wide HR & admin processes and associated Terms of References (ToRs)
• Review of security recruiting process for the 2012 Olympics (Post G4S news report)
• 'One Serco' Review of ‘In Service’ processes including PAT testing and national printing costsDerriford hospital
• Delivered Lean Awareness Training

United Kingdom

• Absorbed into Future Provision of Marine Services (FPMS) leading a large national lean transformation programme. Looking at process improvements in both operational & engineering working practices & vessel maintenance.
• Duty Crew and rostering (Portsmouth)
• Moorings & Buoys - International Maintenance & Repair (International)
• Diving Services & Asset Recovery - National
• Vessel Decommissioning - National
• Stock Control & Asset Management - National

• Started my Serco OE journey by joining Serco Defence Continuous Improvements Team, Introduced the concept of Toyota Production System (TPS) A3 Reporting and Continuous Improvement Lean Awareness training, developing &.
• Customer IT Support - Defence Academy of the United Kingdom (DACI)
• Repatriation Duties for Drivers – RAF Lyneham
• National Glider Maintenance Programme – RAF SyerstonWoolwich Ferry 2009
• Workshop – Kaizen events
• Admin review

HMS Seahawk

• Developed and delivered Continuous Improvement Lean Awareness training Facilitated Lean events in the following areas
• Administration Departments
• Motor Transport (Multiple Events)
• Medical Centre
• Captains Office – Strategic Planning – Total Plan of Care (TPOC)
• Dummy Runway Operations in anticipation of New Carriers (Multiple Events)

United Kingdom

19 years career as an aircraft mechanic specialising in weapon and electrical engineering. Awarded the following;The Gulf War medalAir Ops Iraq medalNATO Medal - Relation to Former YugoslaviaNATO Medal - Relation to KosovoNATO Medal - Relation to Article 5 "Active Endeavour"Queens Golden Jubilee MedalLong Service and Good Conduct (LSGC) Medal

Btec Level 5 Diploma, Management Studies

Business studies

Education record

Activities and Societies: Chess club, war games, Rugby, basketball, dancingMake people laugh