Simon Chiam Email & Phone Number

Singapore

Singapore

Singapore

• Extend or integrate existing ERP/back-end solutions.• Collect and analyze business requirements.• Help customers to reengineer their business process for efficiency.• Define and execute tests.• Help to set up integrations and perform integration tests.• Training users of how to use enterprise content management system.• Prepare project documentation as per tender requirements.• Investigate and identify root cause of reported issues.• Propose solutions to rectify recurring issues. • Ensure that service delivery are met as per SLA.

Singapore

• Administration of System Access including creation, deletion and modification of users’ account and profiles and password reset etc. for the system application used across the business.• Administer the record for system issues and errors/lapses for reporting to iGEMS Project Manager, Vital-IT & Vendor.• Support communications with the Vendors and IT personnel regarding software and applications.• Participate in system enhancements roll-out and testing (eg. participation in UAT, gathering user requirements with iGEMS project manager & Vendor etc)• Perform simple analytics on the data collated.• Support resolution of ad-hoc systemic issues.• Resolve day-to-day Level-1 issues with customers which do not require management/IT/Vendor attention.• Attend to day-to-day queries from internal and external customers according to SOPs and recommend basic course of action(s).• Support workflow improvements.• Support Business Process Re-engineering via e-workflows.• Assist supervisor to collate the data for analytical and tracking purposes.• Support Supervisor and Team on system-related issues as necessary.• Support Scan Hub operations, if necessary.Accomplishment:• Awarded for customer satisfaction survey for FY2017 in recognition for performance and commitment to customer service by MOE.

Singapore

• Handle queries and provide customer support to Remisier/ Financial Advisory Representative/ Mobile Sales Force Team with regards to voluntary/mandatory corporate action.• Provide client services such as preparing letters, processing and monitoring of voluntary corporate actions (foreign local shares and OTC bonds).• Provide user requirement specifications and act as coordinator for system enhancement such as user acceptance test (UAT).• Mandatory corporate actions include dividend transaction processing for bonds, preference shares and common stocks.• Ensure regulatory compliance with rules and regulations according to operational compliance manual within the section.• Provide administrative support for backroom operations such as client disclosures under custody account and quarterly internal audits. • Generate quarterly and annual statements for custody clients.• Perform reconciliation on stock splits or consolidation.• Resolve issues on bond payments.

Singapore

Singapore

Bachelor'S Degree, Banking, Corporate, Finance, And Securities Law, Pass

Professional Certificate In Cloud Computing, Computer And Information Sciences And Support Services, Pass

The modules completed under this programme are as follows: Fundamentals of Financial Industry Ecosystem Governance Practice in Financial.

Dip In Electronics And Computer Engineering, Semi-Conductor

Activities and Societies: photography club, soccer club