Managed all residential client installations in two of the largest regions in the UK, which included organizing residential surveys, scheduling installations, performing quality assurance checks, health and safety site checks, and any follow up work required. Also resolved customer disputes and liaised with Furniture and Financial Ombudsman. Key Achievements: • Cleared 79 outstanding projects which were overdue by up to one year within 7 months while maintaining deadlines on all new… Show more Managed all residential client installations in two of the largest regions in the UK, which included organizing residential surveys, scheduling installations, performing quality assurance checks, health and safety site checks, and any follow up work required. Also resolved customer disputes and liaised with Furniture and Financial Ombudsman. Key Achievements: • Cleared 79 outstanding projects which were overdue by up to one year within 7 months while maintaining deadlines on all new projects.• Overhauled sub-contractor pool resulting in fewer complaints and improved service levels.• Reduced average project completion time from 28 days to an average of nine days. Show less

End-to-end process management of the Home Installation Service including onboarding of internal and external team members, identifying and solving risks and issues, ensuring health and safety compliance, meeting budget and scheduling targets.Key Achievements • Changed business model from 100% outsourced installation services to 100% in-house service. This resulted in a reduction in installation times; customer complaints and compensation; follow up work and associated… Show more End-to-end process management of the Home Installation Service including onboarding of internal and external team members, identifying and solving risks and issues, ensuring health and safety compliance, meeting budget and scheduling targets.Key Achievements • Changed business model from 100% outsourced installation services to 100% in-house service. This resulted in a reduction in installation times; customer complaints and compensation; follow up work and associated costs.• Eliminated approx. 240 executive-level customer complaints in my first year.• Implemented new corporate business processes which moved department from partial process involvement to cradle-to-grave process ownership. Show less

All encompassing role with an automotive start-up which designed, manufactured, marketed and provided before and after technical support for a specialized sector of the industry. Key Achievements• Designed and maintained company website resulting in a 40% increase in product sales.• Upgraded inventory marketing materials for company’s eBay site.• Created an inventory database which simplified the customer ordering process.

Managed all aspects of trades sales in the Kitchen and Joinery Department including managing Regional Account Representatives, ensuring sales targets were met, managing the Design team, and overseeing the end to end design process.Key Achievements• Improved sales in Cheltenham depot from £110,000 per month to £220,000 per month within 12 months.• Managed sales resulting Cheltenham depot in highest annual turnover of £2.7M.• Increased sales in Hereford depot from £60,000 per… Show more Managed all aspects of trades sales in the Kitchen and Joinery Department including managing Regional Account Representatives, ensuring sales targets were met, managing the Design team, and overseeing the end to end design process.Key Achievements• Improved sales in Cheltenham depot from £110,000 per month to £220,000 per month within 12 months.• Managed sales resulting Cheltenham depot in highest annual turnover of £2.7M.• Increased sales in Hereford depot from £60,000 per month to £130,000 per month within 2 years. Show less

Worked in various locations around the UK for the retail arm of Howdens Joinery as a Kitchen Designer. Was promoted to Assistant Branch Manager in late 2001.• Created and produced a company-wide installation sales video designed to improve employee sales through confidence building and product knowledge.