Change Leadership | Programme Management | Author | Leading Retailers to Deliver Market Leading Results |At The Change Partner Limited we are passionate about enabling businesses to deliver their ambitions through market leading change, in the process, people & performance space. We'll work with you to define, develop & implement a solution that's right for your business. We'll do this by delivering world class programmes and projects on your behalf, leaving a legacy that we both can be proud of.We have extensive experience working with leading UK retailers, such as Boots UK, DFS and Holland and Barrett to deliver multimillion-dollar change programmes and projects across areas including Logistics, Supply Chain, Commercial & Brand Marketing. Our collaborative and inclusive leadership style ensures we support and challenge in equal measure ensuring your goals are achieved.We offer a range of business and management consulting services, that can be tailored to meet your business needs, ensuring that we add value to your business.Services ProvidedChange Leadership:💡Creating the vision for leading the change💡Engagement of key people💡Creating the right structure to deliver agreed goals💡Clearly defined plan to ensure change stays in placeProgramme Management💡Management of entire programme or project and full lifecycle support💡Definition of the key people, the role they play and what you want them to do💡Development and ownership of project plan and risk profile💡Use of methodologies that meet client needs: MSP, APM, Prince 2, Agile, Go MAD📱07411429159 | 📧simon@thechangepartner.co.uk

Supporting PZ Cussons on Project Phoenix to deliver a robust ICFR, ELC frameworks and standard processes for their global business.

Bensons for Beds - August 22 to December 22Supporting Bensons with their Logistics enhancement programme.Successes Include:> Led the initiative to change the stock model that resulted in more consistent product availablity and less customer delivery faliures.> Led the project to deliver the first cross dock facility in Bensons for Beds. It ensured quicker stock turnaround and a better service to the customer.

Accountable for scoping, leading & delivering the Commercial and Customer Marketing transformation programmes. Key deliverables include leading the governance and executive reporting of the programme as well as ensuing all key stakeholders are aligned on current status of each workstream.Successes Include:1. Developed and implemented a new product range review critical path that engaged all key stakeholders much earlier in the process ensuring that all a more rounded commercial proposition is delivered from both a financial and customer shopping perspective. Ensured process adoption by understanding what was important to each functional area, this included drop-in sessions and individual conversations with people to ensure they were comfortable using new documentation and that they understood accountabilities and expectations.2. Defined and delivered an effective governance structure to facilitate effective decision making, this included full terms of reference and clear inputs/outputs for each meeting.3. Executed the delivery of new product run in, run out technology allowing products to be linked from a replenishment perspective. This ensured out of stocks were reduced and constant stock representation to the customer. Effectively trained both the Trading & Supply teams on new system, processes and governance to ensure full adoption of new ways of working.4. Led the programme management and reporting of commercial & marketing ensuring cross functional alignment across key objectives in business & tech whilst building strong collaborative relationships to enable robust conversations to happen.

Supporting the team at Primary Site to improve project processes and governance whilst providing coaching & mentoring to the project managers of the business.Key areas of focus have been:1. Introduction of new project governance & documentation.2. Introduction of a business steering group & project stage gate process.3. Coaching new project managers to ensure knowledge is transferred ensuring projects are delivered on time to deliver maximum commercial benefit.

Supporting the concept testing of the Go MAD 30 day DASH challenge whilst accepting the challenge myself.The challenge I set myself was to have my website content written & ready to be launched by the 4th June 2020. I achieved the content being written and the website will launch early June.

What we doo Seek to understand why you want to make business change.o Support the definition of your goals.o Explore the possibilities open to you & their priority.o Assist in the development of your engagement & communication strategy.o Confirm your self-belief in achieving your goals & how committed you are to achieve them.o Define how actions will be captured & success measured.o Support transition of your change initiative into the business as usual environment.

Key Achievements- Led a programme to identify and make recommendations on existing processes and touch points whilst challenging the performance management culture and adherence. As a result of these recommendations the number of outstanding service calls has now been reduced by 50% in under 12 months saving circa £250k per annum.- Led the development of the dfs Supply Chain transformation programme detailing key milestones, dependencies and programme risk profile.Key Accountabilities1) Lead the Commercial, Quality & Supply Chain transformation change programmes on behalf of DFS ensuring all stakeholders are clear on the programme objectives, key milestones & their accountabilities.2) Accountable for ensuring all programme reporting is delivered accurately to agreed timescales giving the DFS Senior Leadership team the confidence that programme is on track and delivering to expectation.

Key AchievementsLed the successful delivery of the Wilko brand strategy architecture which highlighted where the brand should focus their priorities in order to be successful and deliver growth.Key Accountabilities1) Lead the Wilko brand architecture work in conjunction with Lippencott global creative agency.2) Recruitment of 5 portfolio project managers to lead the development projects in the Wilko brand portfolio.

As Programme Manager I am accountable for leading the Planning, Scheduling & Control function of the Boots UK Sweetshop programme the most aggressive rollout that they have ever undertaken. I led a team of project managers and assistants to provide key information, reports and planning schedules for the programme.The key responsibilities of this role are to draw up, maintain and monitor the activity schedule, including the main implementation schedule, to hold all dependency owners to account, as well as forecasting equipment and resource needs to feed the programme. The role encompasses the coordination of both internal client tasks as well as those required from appointed Third Parties, such as manufacturers, logistics providers and installation partners.My key performance indicators are:- All programme deadlines achieved- All risk and issues (Internal and External) are identified, communicated and mitigated efficiently and effectively- All financial targets are met- Client satisfaction criteria are met- All project KPI’s are achieved in line with Boots led Performance Framework

As the Global Programme Manager for WBA's largest category Skincare & largest brand No7 I I was accountable for supporting our Global Skincare Category in the development and execution of it's strategic plan, ensuring it's connections with Global Consumer Brands strategic plan and those of other functions. The role I fulfilled was an integral part of the governance structure of the function in ensuring successful delivery against that plan. The key elements of the role were:1) To be the guardian of the activity plan for the Category – organises to ensure it is developed in a timely manner in line with the overall Global Brands plan, continues to be relevant and is shared and understood by stakeholders.2) Supporting production of the functional 3yr plan documents, category plans and category activation plans and ensures alignment with the overall Global Brands strategic plan and individual Brand plans.3) Consolidating the in-year delivery plan as part of the budgeting process and maintains overall KPI monitoring to ensure successful delivery.4) Supports the Category governance process including establishing & chairing regular performance meetings, strategy meetings and communication events.The success metrics to my role were:1) That I have a 1-2 year planning horizon in place as part of the longer-term strategy is more of a given from the overall functional strategy.2) Definition and delivery of the functioinal plans and alignment to the overall WBA Global Consumer Brands strategy.

Key Achievements1)Management and delivery of the first truly global Skincare launch in No7 that delivered over £20m in the UK alone.2)Management of the No7 Match Made device to the Walgreens stores in the US thus improving consumer experience and driving conversion into the Cosmetics category. 3)Creation and implementation of enhanced project reporting structure enabling more robust tracking of projects against key milestones and metrics.1)Manage, coach and develop project manager and project assistant ensuring performance and development objectives are met.2)Manage cross functional SME’s (Subject Matter Experts) to deliver projects to agreed cost, quality and timescales.3)Create key project documentation including risk & issue logs, high level and detailed stakeholder plans and other key project documentation.4)Manage project portfolio through the use of Global Consumer Brands programme application Teamcenter.5)Facilitate key UK performance governance forum ensuring agendas and actions were issued in a timely manner.

Accountable for delivering complex, high value cross functional projects with a value of between £5m to £30m per annum.Accountable for ensuring all project portfolio plans and project briefs contain accurate customer, commercial, technical and regulatory information and insight, to enable delivery to cost, quality and time. Make decisions on delivery dates which have commercial impacts of over £1m.Management of project budgets between £50k and £500k.Accountable for delivering robust project set up and reporting structure including management of risk criteria for all projects, with agreed change management and escalation protocols.Accountable for delivering project reviews, and make subsequent recommendations to Senoir Brand and Trading stakeholders on product lifecycle management on projects with annual TESP values of £1m+.

Manage and hold to account internal and external stakeholders to deliver to agreed timescales.Ensure projects are delivered to time, cost and quality.Develop and manage bespoke implementation plans for each hospital and GP/NHS services scheme.Develop GP in stores scheme proposition, financial appraisals and executive board papers prior to scheme sign off and implementation.Lead cross functional teams ensuring they are clear of their accountabilities and what timescales and standards are being worked to.Key AchievementsLead the closure of 3 nurse led travel clinics that were under performing and not part of current strategy. Value and volume of services have been maintained in the Pharmacy travel service model.Managed the development and delivery of Ocean Dental an NHS and private dentistry clinic and the NHS Bristol nurse led walk in centre. Both are experiencing above target patient growth due to effective PR and marketing.

Manage the development and lead the delivery of Healthcare category initiatives including 3 sided promotional ends and new orthotics fixtures.Manage the Healthcare promotional plan ensuring the healthcare category receive fair representation through all promotional activity both internally and externally.Review the performance of the Healthcare category promotional activity and make recommendations for future promotional mechanics.Review performance of the Boots Local Pharmacy store format and make ranging recommendations to improve gross profit.Key AchievementsDelivered a new 3 way promotional end merchandising solution that delivered £15 million in incremental profit in year 1.Achieved double digit growth in Boots Local Pharmacy stores through effective merchandising and product range decisions.Introduced product ranges into Boots Healthcentres where there was previously none. Introduction of core Healthcare, baby and toiletries ranges in an increase in 10% profit across the stores.

Develop effective project plans to ensure new store format initiatives are delivered on time, to standard and to budget.Work with a cross functional team ensuring they are clear of their accountabilities and what timescales and standards are being worked to.Conduct weekly site visits with Boots Properties to ensure that the scheme remains on track and build is delivered to standard.