Managing Key Account by building relationships to provide customers and end users with outstanding results.Growing and developing business through existing and new revenue streams.Working with relevant business functions enabling compliance and governance.Accurate forecasting and reporting.

Managing Key Accounts with respect to Service Contracts for UK/Ireland, Nordics, Eastern Europe, Benelux and Iberia.Building relationships with end users, tailoring Service Contract solutions to meet needs. Championing Peak Protected products.Working with relevant business functions enabling compliance and governance.Working closely with colleagues to provide support to meet objectives.Forecasting and reporting.

Following promotion into the management team, I am responsible for the supervision and development of staff  to ensure the efficient operation of the location. Driving results through regular coaching, positive feedback and attractive incentives, I ensure my team meets and regularly exceeds challenging sales targets (3% above target year to date). Leading by example,  demonstrated my ability to successfully balance leadership with taking an active role in meeting targets (7% above individual target in previous year).Other responsibilities include collation of data and reporting, problem-solving, resource management, staff scheduling, stock control, forecasting, security, loss prevention and budgeting.

Building on my experience with Europcar, I continued to use service led sales techniques, influence and negotiation to achieve targets while supporting the management team in the efficient and cost-effective operation of the location. This role also allowed me to take ownership of KPI’s and use initiative to solve customer and staff issues.

Returning to a successful sales role, I honed my relationship building, negotiating and interpersonal skills in a fast-paced airport environment. Service-based sales techniques allowed me to meet and regularly exceed sales targets.

Successfully running the business by maximizing profit through time, cashflow and costs management while ensuring compliance with all relevant regulations and providing a fast, friendly service.

While working for Rox I prided myself on giving the very best service to customers while hitting sales targets through upselling, cross-selling and bundle-selling.

Phone, email and in-person generation of leads and securing of deals in a busy sales environment through relationship building and negotiating

Delivering a quick and friendly service while hitting up-sales and customer service targets.

Acquisition of new business through direct marketing. Photography and editing sessions followed by impactful and successful sales presentations.

General Customer service and account servicing duties while seeking out and actioning cross-selling opportunities. Handling of all business banking enquiries at the location and assisting colleagues to maximise opportunities with potential Business Customer.

Accessing training needs through regular formal and informal meetings with colleagues. Creating and delivering tailored training to individuals and groups.

Internal helpdesk for procedural queries and updating of training and reference materials.

Customer service and account servicing duties while seeking out lead generation opportunities.