Simon Cutts Cemap, Fcmgr Email & Phone Number

 Led a team with 11 FTE who had a mixture of skillsets, these were DSAR, complaint handling, telephony and vulnerable customer treatment.  DSAR typically received over 150 requests per month and with my support 95% of these requests were completed within 10 days.  Supported the department with complaint investigation, outcomes and blocked cases to.

Bradford, United Kingdom

One of the original team members brought into this new role, who helped to develop, refine and create the processes for vulnerable customer treatment leading to an increase in autonomy leading to higher productivity.  Complete vulnerable customer reviews, discussing their personal circumstances, providing solutions helping them manage their products and.

Huddersfield, United Kingdom

 Completing quality checks for individuals monitoring and updating a shares register.  Produce forecasts and plan for the following week to fully utilise staff members and use them in other teams who were behind in-service level.  Hold regular one to ones regarding performance, also complete return to work and probation meetings.  Review disciplinary.

Leeds, West Yorkshire, United Kingdom

Handing complex mortgage complaints and helping promote a positive customer experience. Ensuring all outcomes are fair both for the bank and customer whilst maintaining a high understanding of banking and financial regulations. Working inline with the FCA and FOS objectives. Completing data analysis and helping manage a team of approximately 15 people..

Bradford, United Kingdom

Halifax, United Kingdom

Data Analytics

Leadership And Management, Pass

Cemap, Mortgage Advice, Merit

Education record

Education record