Simon Day Email & Phone Number

United Kingdom

•Managing the Team responsible for delivering 2nd line production support for in EQ divisions per SLAs•Drive adherence/compliance to the quality processes by ops team and 3rd party providers•Implement optimised processes management practices resulting in server infra being reliable/scalable/ secure/efficient/well-controlled/recoverable/documented•Manage Incident/SR’s/Problems/change & project queues ensuring completion within SLA/expected timescales•Own delivery of regular… Show more •Managing the Team responsible for delivering 2nd line production support for in EQ divisions per SLAs•Drive adherence/compliance to the quality processes by ops team and 3rd party providers•Implement optimised processes management practices resulting in server infra being reliable/scalable/ secure/efficient/well-controlled/recoverable/documented•Manage Incident/SR’s/Problems/change & project queues ensuring completion within SLA/expected timescales•Own delivery of regular performance/capacity upgrades/maintenance/security vulnerabilities and issue fixes to stay competitive in the market. Install new/rebuild existing servers and configure hardware (virtual and physical), services, settings•Take ownership for infrastructure assets within remit and ensure all asset information is maintained for accuracy•Instigate/orchestrate & implement complex changes to server & storage including backup/infrastructure in line with change control processes•Perform daily system monitoring, verifying the integrity and availability of all hardware/server resources/ systems/applications, regular collation and reporting of infrastructure KPIs•Deploy, execute, measure, and monitor services and tools, for Incident Management, Problem Management, Change Management, Asset Management•Act as escalation point for the resolution of all complex server related technical incidents and problems resolve incidents and problems while ensuring minimal to no downtime•Provide quality reporting with clear narrative against Server Operations KPI's•Engage with key audit processes to deliver action outcomes within timeframes•Support, coach and mentor the members of the team•Institute a self-directed and high-performance culture in the team•Build a strong talent pipeline through hiring, internal movements, succession planning, talent reviews•Enable a culture of continuous improvement, learning, coaching team members & role-modelling self-development Show less

Worthing

Horsham

Responsible for all hardware/infrastructure and software deployment. Implementing new technology as and where required to improve the performance of the business and developing the skill of those in my team.

Bond Internatinal Software

Fourth Line SupportManaging multiple site networks and infrastructure including network and telephony. Configuration and implementation of New hardware mainly HP. VPN, Firewall and proxy, Active Directory configuration. Managing DNS, DHCP and MS SQL server form 2000 upwards. Supporting and managing MS Exchange. Evaluating new hardware and software and ordering anything that meets the company’s requirements. Support of all UK based users on our own software as well as desktop, laptop, Mac… Show more Fourth Line SupportManaging multiple site networks and infrastructure including network and telephony. Configuration and implementation of New hardware mainly HP. VPN, Firewall and proxy, Active Directory configuration. Managing DNS, DHCP and MS SQL server form 2000 upwards. Supporting and managing MS Exchange. Evaluating new hardware and software and ordering anything that meets the company’s requirements. Support of all UK based users on our own software as well as desktop, laptop, Mac, iPhone, Blackberry'sCreating and documenting internal procedures to comply with ISO:9001-2008 Show less

Bond International Software

Providing dedicated support to large enterprise clients including Adecco Nordics whilst they are in the process of rolling out Adapt v11 to all their staff worldwide. Working in a consultancy role with them to advise them on best practices, answer queries regarding client configuration, setup and liaising between the client and Bond Development and Bond project managers when dealing with product defects in order to keep their projects progressing in the right direction. This role has required a… Show more Providing dedicated support to large enterprise clients including Adecco Nordics whilst they are in the process of rolling out Adapt v11 to all their staff worldwide. Working in a consultancy role with them to advise them on best practices, answer queries regarding client configuration, setup and liaising between the client and Bond Development and Bond project managers when dealing with product defects in order to keep their projects progressing in the right direction. This role has required a great deal of flexibility in order to help the clients work through and resolve issues in a speedy manner. It has also involved becoming an active part of the client’s project team and sharing knowledge of the product with them and their suppliers for both hardware/software and datacentre. Show less

Work with project and account managers on the deployment of all the products supplied by Bond• Design\spec out environments for medium/large/enterprise clients.• Support enterprise clients• Help, guide and support 1st/2nd & 3rd line support

Hnd, Information Technology & Computer Management

Education record