Provide 1st and 2nd line support for Clients, Ticketmaster staff using the Venuemaster and integrating software (fortress, skidata TM access manager etc) and Microsoft office suite. Provide when required onsite event support and adhoc training when the training team are not available. Support and advise where required to the Ticketmaster Training Team.Act as an interface between internal departments and the Client as the progress of any issues raised either via the support… Show more Provide 1st and 2nd line support for Clients, Ticketmaster staff using the Venuemaster and integrating software (fortress, skidata TM access manager etc) and Microsoft office suite. Provide when required onsite event support and adhoc training when the training team are not available. Support and advise where required to the Ticketmaster Training Team.Act as an interface between internal departments and the Client as the progress of any issues raised either via the support desk or whilst on site training on the collection of any further information or advise on to the resolution of the issue. Deputize for the departmental manger when he is way from the office. This involves organisation and prioritisation of the team's work load, arranging working rota's and liaising with the internal departments on cases that have passed across for investigation.Provide on a rota basis out of hours support for clients and end users. Show less

Maternity cover.Looking after specific venues, maintaining a monthly contact with key individuals in the venue and the business. Establishing any up and coming events that require any specific configuration and advise accordingly, updating on any outstanding issues on the service desk and progressing where required, and advising on any up and coming functionality.

As an adult instructor within the Air Cadets I hold the rank of Warrant Officer (ATC). Currently role is the units adjutant and as such i'm responsible for the update of the records and the dissemination of information both up to headquaters and also to staff and cadets alike. My other area of responsibility is the organizing events and liaising with organisers of events that the cadets attend, such as adventurous training camps, public duties such as parades and charity… Show more As an adult instructor within the Air Cadets I hold the rank of Warrant Officer (ATC). Currently role is the units adjutant and as such i'm responsible for the update of the records and the dissemination of information both up to headquaters and also to staff and cadets alike. My other area of responsibility is the organizing events and liaising with organisers of events that the cadets attend, such as adventurous training camps, public duties such as parades and charity collections and as such I have gained a number of qualifications to enable me to do this.My non unit responsibility's. I'm an integral part of a regional training team, my responsibilities include the delivery of the course material to a high standard, the formal assessment of the student to ensure they meet the standard required to pass the course as well and the marking of any paper examinations sat. Show less

Provide 1st and 2nd line support for Clients, Ticketmaster staff using the Venuemaster and intergating software (fortress, skidata TM access manager etc) and Microsoft office suite. Provide when required onsite event support and adhoc training when the training team are not available. Support and advise where required to the Ticketmaster Training Team.Act as an interface between internal departments and the Client as the progress of any issues raised either via the support… Show more Provide 1st and 2nd line support for Clients, Ticketmaster staff using the Venuemaster and intergating software (fortress, skidata TM access manager etc) and Microsoft office suite. Provide when required onsite event support and adhoc training when the training team are not available. Support and advise where required to the Ticketmaster Training Team.Act as an interface between internal departments and the Client as the progress of any issues raised either via the support desk or whilst on site training on the collection of any further information or advise on to the resolution of the issue. Provide on a rota basis out of hours support for clients and end users. Show less

Design and delivering client specific training both at the office or onsite for both UK , Overseas users and internal departments.The training was focused on the Venuemaster ticketing software suite and intergating 3rd part software packages also Ticketmaster Vista software, Ticketmaster Access manager and Microsoft office suite.The updating of training course supporting documentation, providing extra resource for the Product QA team and standing in for Client Account Managers… Show more Design and delivering client specific training both at the office or onsite for both UK , Overseas users and internal departments.The training was focused on the Venuemaster ticketing software suite and intergating 3rd part software packages also Ticketmaster Vista software, Ticketmaster Access manager and Microsoft office suite.The updating of training course supporting documentation, providing extra resource for the Product QA team and standing in for Client Account Managers on site as required.Provide on a rota basis out of hours support for clients and end users. Show less

Design and delivering client specific training both at the office or onsite for both UK , Overseas users and internal departments.The training was focused on the Venuemaster ticketing software suite and intergating 3rd party software packages,Ticketmaster Vista software and Microsoft office suite intergation with our software.The building or updating training course supporting documentation, providing extra resource for the Product QA team when completeing product release… Show more Design and delivering client specific training both at the office or onsite for both UK , Overseas users and internal departments.The training was focused on the Venuemaster ticketing software suite and intergating 3rd party software packages,Ticketmaster Vista software and Microsoft office suite intergation with our software.The building or updating training course supporting documentation, providing extra resource for the Product QA team when completeing product release testing.Provide on a rota basis out of hours support for clients and end users. Show less