- Produced a wide range of website content for a major B2B data provider, enabling them to smoothly execute a major redesign of their website.- Wrote a guide for a security systems provider which resulted in 212 form fills over one month.- Wrote an AI usage guide for the internal blog which demonstrated Ridge’s brand value to clients.

- Led a 170K-word, 100-article content production project which produced results valued by the client at over $3.8M, including 2M ranking keywords, 400% more traffic, 83% more SERP features, a 15% increase in average ranking, and a #1 rank for a 590 MSV keyword.- Wrote and edited a core landing page for a major B2B business intelligence provider which still had 10.5K monthly page views two years after publication.- Built a scalable and repeatable content production process and used tools like ClickUp to track and manage progress, resulting in the content team delivering over 90% of projects on schedule and within budget (previously 60%).- Engineered AI prompts to generate content for e-commerce clients, editing and fact-checking to ensure quality, accuracy, relevance, originality, voice, and tone, and built training materials that enabled coworkers and clients to do the same.- Conducted and presented in-depth content audits and competitive analyses to educate clients about broad-scope problems with their websites and recommend actionable solutions.- Identified new content and upsell opportunities by fostering collaborative, trusting connections with clients that turned short-term transactional relationships into lasting partnerships.

- Created well-structured, optimized, and data-driven content tailored to clients’ target markets including an in-depth first-time homebuyer’s guide for a major bank, resulting in sustained improvements to their traffic and engagement.- Built a quality-assurance process and trained colleagues on editing and communication skills, enabling the sales team to close three high-profile clients that otherwise would have been lost.- Developed voice, tone, and style guides for clients to strengthen brand identity and improve the quality of existing and future content.- Recruited and managed a roster of freelance writers and editors to create, improve, and deliver quality content under tight deadlines for a variety of clients.

- Developed and executed a fact-checking protocol on 720 pages of copy per year at a bimonthly print magazine, making corrections that reduced factual errors by over 95%.- Engaged with stakeholders including writers, designers, senior editors, and lawyers, soliciting input to ensure corrections were clear, accurate, and satisfying to all team members.- Engaged with primary sources and press contacts to confirm private information and access media assets, resulting in a 100% reduction in unconfirmed claims and significant photo budget savings- Tracked ongoing status of copy through four editorial rounds under deadline pressure to confirm changes, resulting in complete elimination of missed edits before closing each issue.- Monitored news for developments relevant to upcoming content, double-checking in late rounds to ensure that all copy remained correct and appropriate at publication date.- Managed three interns, providing direction and feedback to train them in magazine operations.

- Kept a budgeted and credited inventory of all photo assets for each issue, resulting in proper photo attribution, improved relationships with press contacts, a 36% reduction in photo licensing costs, and an end to photo budget overruns.- Authored branded content, helping the sales team secure profitable advertiser accounts.- Conducted critical operational tasks during an emergency restructuring, preventing the magazine from shuttering and resulting in a revitalized and newly profitable publication.

- Pitched, built, and implemented a style guide for web content to improve consistency and SEO for over 50 articles.

- Contributed supporting research to The Map Thief (Blanding 2014), a New York Times bestseller and NPR Book of the Year.- Produced eleven detailed reports providing journalists context and background information for sensitive investigations including “Indonesia’s Palm Oil Industry Rife with Human-Rights Abuses” (Skinner, Bloomberg Businessweek, 2013) and “Death in the desert: The dangerous trek between Mexico and Arizona” (McIntyre, Al Jazeera America, 2014).

- Copyedited and organized rough publicity materials, resulting in eye-catching press packets for books including the Nobel Prize-winning Missing Person (Modiano 2014).- Proofread an error-ridden manuscript of Arthur Ransome’s We Didn’t Mean to Go to Sea from cover to cover, resulting in a polished reprint in 2014.

- Identified and applied to multiple grant programs, successfully securing funding for a children's music program.- Managed Symphony financial records, balancing the budget over the next fiscal year.