Simon Dowd Email & Phone Number

Adelaide, Sa, Au

Adelaide, South Australia, Australia

Australia

• Communicating with and assisting customers in financial hardship through budgeting and other tools to achieve best solution for customer and company • Specialised training in credit cards, home loans, personal loans, secured and unsecured products• Systems Matter Expert (SME) providing assistance to peers with systems issues, as well as facilitating training for new staff on systems and other matters• Core Champion (since early 2021) involving learning about controls, policies and procedures, such as financial crime, in a weekly training module• Westpac CEO Award for Excellence in Customer Service during COVID-19

• Taking customer calls who require technical support with their internet• Quick problem solving as each customer has a different issue and different technological abilities• Communicating with direct team as well as other teams within the company• Talking and communicating effectively to different generations of people

• Learning about different products and the extensive range available and being able to apply that knowledge effectively when talking with customers• Broadening customer service skills and selling the correct product with the correct information after identification of customer requirements• Overseeing stock within the store and the storeroom, and maintaining appropriate levels as required• Training other co-workers in new products or procedures• Responsibilities with end of day banking and completing procedures correctly