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An experienced Change and Transformation Director with a passion for developing teams to deliver digital transformation, change portfolios and organisational change. A principled leadership approach, leveraging honesty and integrity to build transparent and collaborative working relationships. Passionate about the people I work with and developing a culture and approach to improve the business. Capable of driving efficiency, quality and capacity in change delivery.Extensive experience in leading transformational change initiatives in the Banking and Financial Services sector, having delivered strategies and change agendas through mergers and acquisitions. Adept in delivery of digital transformation, Agile and Waterfall methodologies.
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Change DirectorGateleyBirmingham, Gb -
ChairmanCommunity Sports Facility Nov 2023 - PresentShropshire, England, United KingdomFor the last 12 months I have been leading the growth and redevelopment of a community cricket club as a central community facility. This has included:-Liaising with Governing bodies, charities, local community groups.Fundraising through the organisation of community events and generation of grant and charity funding.Promoting sport, community benefits and membership across the local community.Planning and managing the redevelopment of the facilities including the development of the organisation as an inclusive, accessible and welcoming environment.Promoting and supporting the development of junior cricket and launching women’s and girls’ cricket within the organisation.
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Group Change Delivery DirectorOsb Group May 2022 - Sep 2023Wolverhampton, England, United KingdomGuiding the OSB Change practice and stakeholders through merger, including the implementation of the combined banks. Establishing and communicating merger progress against targets and delivering on synergy targets set at acquisition.Responsible for the transformation and change delivery of OSB Group’s entire project portfolio. Leading the transformation agenda for the merger of Charter Court Financial Services and One Savings Bank and the initiation of OSB Group digital transformation.Overall responsibility for setting the change, merger and transformation strategy including the selection of suppliers, senior stakeholder engagement and running the department of circa 130 full time colleagues, including offshore colleagues in OSB India Change.A collaborative, hands-on leader, working closely to get a grassroots understanding of our progress, successes and challenges. Improved departmental engagement scores to top five across the whole bank. -
Group Head Of Change DeliveryOnesavings Bank Plc Aug 2020 - May 2022Wolverhampton, England, United Kingdom
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Head Of Change DeliveryCharter Court Financial Services Limited Apr 2018 - Aug 2020Wolverhampton, United Kingdom -
Head Of It Change DeliveryReassure May 2013 - Oct 2017Responsible for the delivery of a change programme to the value of £30m per annum and a portfolio of 100 plus projects per annum. Overall responsibility for the IT cost of change, project management, PMO, Requirements, Testing and Release and Implementation, as well as being the sponsor for change transformation.Led 162 colleagues, building the delivery teams from scratch, whilst introducing large scale process change and new technology to drive down cost and improve efficiency.Set the strategic goals and delivered key improvements in the resource capability, methods and practices, the introduction of offshore partners and transformed the capability and capacity of the team to deliver.Significantly increased engagement and opinion of change delivery in the organisation borne out by key reporting indicators. -
Programme Director - Enabling The FutureThe Insolvency Service Jun 2007 - Mar 2013Birmingham, United KingdomHead of Enabling the Future Programme, delivering a change programme of circa £120m. Led and delivered the migration from legacy applications for all key areas of the business. This included new case management systems, finance systems and supporting MI – introduced new technology and led the negotiations of “off the shelf” applications where applicable.Led a team of circa approx. 120 people across the entire programme disciplines.Skills transfer to the permanent employees, coaching and mentoring. Encouraged culture change and innovation across the service with regard to IT. -
Change Management ConsultantCapgemini Sep 1999 - Mar 2007Telford, United KingdomAt Capgemini for 6 years, I worked across every role in the delivery teams including Test Manager, Business Analyst and project management; quickly establishing a track record for delivery, leading others and establishing strong and productive working relationships. I was a sought-after individual for various accounts working across some of HMRCs major deliverables including the Reform of the Construction Industry, the introduction and migration of New Tax credits and a cutting edge compliance system which I was very proud to be a thought-leader and innovator.I developed a strong reputation as a trusted individual across the account and as such when I decided to move on for further career development HMRC retained me in my next role in order to protect the delivery through 2005 and 2007.
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